Network Technician

Technology Department

12 Month | Monday Friday | 7.5 hours/day (On-Site)

ASAP

Minimum starting $21.00/hour, based on experience

This is Monroe County Civil Service Competitive Title - The applicant MUST currently hold the Monroe County Civil Service title of Network Technician, be on the current Monroe County Civil Service Network Technician eligible list OR be reachable on the next available Network Technician Civil Service exam.

Graduation from high school or possession of an equivalency diploma plus EITHER:

• Graduation from a regionally accredited or New York State registered college or university with a Bachelor's degree in Computer Science, Computer Technology, Data Processing, Management Information Systems, plus two (2) years paid full-time or its part-time equivalent experience responsible for the maintenance, configuration or installation of micro-computer hardware and software; OR,
• Graduation from a regionally accredited college or university with an Associate's degree in Computer Science, Computer Technology, Data Processing, Management Information Systems, plus four (4) years experience as defined in (A) above; OR,
• Six (6) years paid full-time or its part-time equivalent experience as defined in (A) above; OR,
• Any equivalent combination of training and experience as defined by the limits of (A), (B) and (C) above.

This is a technical position responsible for the installation, maintenance, operation, and repair of computer hardware, software, and network infrastructure. Work involves analyzing network hardware/software issues, testing equipment, managing inventory, and providing technical support. As part of this role, the position is also responsible for maintaining the district website and providing hands-on hardware and software support for student and staff devices, specifically including Chromebooks and iPads.

The employee reports directly to the Director of Technology.

• Helpdesk & End-User Support:
  Serves as a primary point of contact for technical support, answering helpdesk tickets, phone calls, and walk-in requests; provides polite, patient, and effective customer service to teachers, administrative staff, and students to resolve day-to-day technology issues.
• Chromebook Repair & Maintenance:
  Diagnoses, troubleshoots, and performs physical and system repairs on Chromebooks (including screen, keyboard, battery, and motherboard replacements) used in 1:1 student deployments.
• iPad Management & Deployment:
  Configures, deploys, and maintains district iPads, including managing iOS/iPadOS updates, application deployment via Mobile Device Management (MDM), and resolving hardware or operational issues.
• Website Management:
  Maintains, updates, and manages content for the district website, ensuring accurate information, proper layout, and accessibility.
• Analyzes, tests, and resolves malfunctions in computer systems, microprocessors, network terminals, printers, modems, and data communications hardware/software.
• Performs hardware and software maintenance, minor repairs, setup, and department workstation configurations.
• Maintains an up-to-date inventory of computer equipment, Chromebooks, iPads, and replacement parts, documenting daily system issues.
• Researches, tests, and evaluates new technology, software, and hardware products.
• Ensures the security, integrity, and efficiency of school network systems.
• Consults with vendors regarding repairs and replacement parts.
• Attaches cabling and coordinates with technicians/electricians for hardware installations.

Good knowledge of micro-computer and network…