Systems Administrator​/IT Infrastructure Engineer

Our client exists to help farms and members of the agricultural community succeed. Through the collection and analysis of critical operational data, they provide decision-making information that enables customers to make sound business decisions focused on enhancing profitability and operational efficiency. Their team works diligently to deliver leading-edge technology solutions, decision-support tools, and actionable insights to the agricultural community they serve.

The organization prides itself on being a trusted, value-added business partner to its members and stakeholders.

Headquartered in Ithaca, NY, our client serves approximately 2,500 agricultural members and customers throughout the Northeast and Mid-Atlantic regions. With a dedicated workforce of more than 250 employees, they remain committed to supporting their customers through innovative services, technology, and operational expertise.

• Administer and maintain Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, One Drive, and related applications.
• Manage Microsoft Intune for endpoint management, mobile device management (MDM), application deployment, and device compliance.
• Administer Microsoft Entra , including user lifecycle management, group administration, multifactor authentication (MFA), Conditional Access, and identity security.
• Maintain Azure resources, virtual machines, storage, networking, and backup services.
• Monitor Microsoft licensing, usage, and cloud service health.

• Maintain physical and virtual server environments.
• Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, file services, and related technologies.
• Monitor system performance, availability, and capacity.
• Perform patch management, upgrades, and hardware lifecycle planning.
• Maintain backup, disaster recovery, and business continuity solutions.

• Implement and maintain security controls across cloud and on-premises environments.
• Manage endpoint protection, email security, vulnerability remediation, and system hardening.
• Monitor and respond to security alerts and incidents.
• Conduct periodic access reviews and security assessments.
• Assist with compliance initiatives and technology audits.

• Support and administer business-critical applications.
• Coordinate system integrations, upgrades, and troubleshooting activities.
• Work with vendors to resolve technical issues and maintain support relationships.
• Manage software licensing and subscription renewals.

• Provide advanced technical support and escalation assistance for complex issues.
• Deploy and maintain workstations, laptops, mobile devices, and peripherals.
• Document systems, configurations, procedures, and technical standards.
• Participate in technology projects and infrastructure improvements.
• Deliver user training and technology guidance as needed.

• Maintain accurate documentation of systems, networks, configurations, and IT assets.
• Develop and update technical procedures, standards, and troubleshooting guides.
• Prepare reports on system performance, infrastructure health, security, and technology initiatives.
• Ensure documentation remains current and supports operational continuity.
• Stay current with emerging technologies, industry trends, and best practices.
• Recommend infrastructure improvements that enhance performance, security, and scalability.
• Participate in technology projects, upgrades, and strategic IT initiatives.

• Track time to respond to and resolve IT support tickets.
• Measure the average time taken to address critical issues versus routine tasks.

• Monitor network and system uptime to ensure minimal downtime.
• Evaluate the reliability of IT infrastructure and services.

• Conduct regular surveys to gather feedback from employees on the quality of IT support.
• Assess overall satisfaction with IT services provided.

• Complete IT projects within established deadlines and budgets.
• Evaluate the quality and effectiveness of implemented solutions.

• Monitor the number of security incidents and their resolution.
• Assess the effectiveness of security measures and compliance with organizational policies.

• Evaluate efficiency in managing IT budgets and reducing…