Business Solutions Associate

Location: New York

## Business Solutions Associate Apply:
USA - New York:
Full time:
Posted Yesterday:
JR788

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
** Business Solutions Associate
**** Diptyque – Luxury Fragrance House has established itself as one of the most renowned, leading fragrance houses within the luxury market today. Founded in 1961, the Maison is known for its mix of iconic scented candles, personal fragrances, bath and body products, and home décor. Its flagship boutique is in Paris’ 5th arrondissement at 34 Boulevard Saint Germain.
** The
** Business Solutions Associate
** supports the Business Solutions team in delivering, maintaining, and improving critical business applications across retail, e-commerce, finance, and supply chain operations.

Reporting to the Business Solutions Manager, this role focuses on
** execution, coordination, and operational support
** across systems such as ERP, POS, EDI, and related integrations. The Associate plays a key role in ensuring system stability, supporting users, and driving continuous improvement initiatives.

The current job description may not fully capture the scope and expectations of the role, which may include additional responsibilities as assigned.
** Key Accountabilities and Responsibilities
**** Business Applications Support & Operations
*** Provide day-to-day support across core business applications (ERP, POS, EDI, and other integrated systems)
* Act as first-level business support when issues are not covered by external partners
* Track, triage, and follow up on tickets with external vendors and internal stakeholders
* Communicate effectively with users regarding issue status, resolution timelines, and workaround
* Examples:
** Inventory period closing support, reconciliation activities, and operational adjustments
* POS user management and troubleshooting reporting discrepancies
* Monitoring invoice or transaction status across financial systems
** Incident Management & Vendor Coordination
*** Coordinate issue resolution with external partners (e.g., ERP, POS, EDI vendors)
* Escalate critical issues to the Business Solutions Manager when required
* Ensure timely follow-up and accountability from vendors
* Maintain clear documentation of recurring issues and resolutions
** Continuous Improvement & Enhancements
*** Support small to medium initiatives and system enhancements
* Perform testing, validation, and coordination for system updates and improvements
* Investigate recurring issues and propose improvement actions
* Contribute to process optimization and system efficiency
* Examples:
** NAV improvements (fields, dimensions, workflows)
* Reporting enhancements and process automation
* Ongoing improvements in warehouse or retail processes
** Solution Coordination (ERP/POS/EDI/Interfaces)
*** Assist in maintaining and improving core business systems:  + ERP (NAV and integrations with WMS)  + POS systems  + EDI and data exchange flows
* Coordinate enhancements, testing, and documentation activities
* Support master data updates (customers, vendors, items)
* Ensure alignment between systems and business processes
** Interface Monitoring & Data Integrity
*** Monitor system interfaces and data flows
* Identify anomalies, investigate root causes, and coordinate resolution
* Ensure data accuracy across systems and support reconciliation efforts
* Contribute to maintaining monitoring tools and reporting
** Project Support
*** Support the Business Solutions Manager in…