IT Support Technician II; On-site

Chime is building a world-class IT Support & Operations organization that delivers exceptional employee experiences while scaling reliably and securely. Our IT team partners closely with employees across the company to ensure technology enables productivity, collaboration, and growth.

As an IT Support Technician II(L2), you will be a proficient and accountable member of the IT Support team, owning technical execution and ensuring high-quality support with care. You will be responsible for resolving moderate-complexity tickets, maintaining established processes, and providing reliable support to local and remote employees. This role emphasizes craftsmanship, ownership of outcomes, and balancing speed with care.

The hourly range offered for this role and level of experience will begin at $34.62 to $48.08 per hour. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

• Owns Outcomes: Ensures every ticket or task is fully resolved and documented, demonstrating ownership and accountability for service excellence.
• Technical Proficiency: Proficient with end-user device management, account administration, and SaaS troubleshooting.
• Quality & Standards: Follows Standard Operating Procedures (SOPs) precisely and contributes by giving feedback to senior team members for SOP improvement.