Operations Analyst - NBTI

Location: City of Norwich

Pay Range: $18.50 - $24.59

Under moderate supervision, performs agency support services by maintaining client files; enters, reviews and validates agency management system data; provides basic to moderately complex internal helpdesk support to agency personnel. Conducts research using the agency management system and carrier websites. Meets and adheres to department's established key performance metrics, service time, and quality standards. Works with colleagues in a team-based environment.

Some degree of travel may be necessary.

Education and Experience:

Associates degree and 3-years relevant work experience or equivalent combination of education and experience required

Bachelor's degree preferred2 years of technical support experience and/or insurance agency management system experience preferred

Property & Casualty Broker's license and/or Life, Accident, and Health license or ability to obtain within 12 months of hire

Skills and Abilities:

Demonstrated knowledge of the agency management system

Demonstrated ability to effectively organize and prioritize multiple work assignments, pay attention to detail and focus on quality

Ability to analyze data, research problems and make sound decisions using own judgment, manuals, and available resources

Ability to work independently and in groups

Effective verbal and business writing skills

Proficient with Microsoft Office Tasks Performed:25% - Document management;
Process daily incoming and outgoing documents for all departments and branches within the agency. Retrieve, scan and attach documents to customers' files; launch workflows for agency personnel in agency management system
25% - Maintain agency files accurately and consistently by researching, validating and entering data following agency workflows and guidelines
20% - Process daily interface items/download data, including commissions management, according to agency procedures and guidelines
15% - Process billing items received from carriers or internal staff according to agency procedures and guidelines
10% - Provide support to colleagues by responding to basic to moderately complex inquiries and technical troubleshooting requests regarding agency management and other software systems deemed the responsibility of the department 5% - Perform other duties as assigned

Physical Requirements:

Communicate effectively with internal and/or external customers

Stationary 75% of time or greater

Move Objects to Maximum 10 lbsWhy Work at NBTAt NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.

Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.

Community InvolvementNBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.

CultureNBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.

Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.

Total RewardsNBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step…