Audio Visual Technician

Location: City of Niagara Falls

POSITION SUMMARY Reporting to the AV Manager, the AV Technician’s role is to operate, support and maintain in-house audio-visual equipment in auditoriums, conference rooms, and offices. In this role, the AV Tech will work closely with colleagues and other departments to schedule, plan, and run various in-person, virtual, and hybrid events. The AV Tech will troubleshoot technical problems, identify solutions, and provide real-time assistance as required.

They will also train staff in the use of AV equipment.

The AV Team’s goal is to help foundation colleagues, as well as visitors and guests, maximize their ability to collaborate and communicate through the effective use of technology. The AV Technician provides this day-to-day service and support to our colleagues.

This is a full-time position based on-site at the Simons Foundation’s New York City offices. Visit the Simons Foundation career page to learn more.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES Collaborate with in-house events team and organizers (internal and external) to define AV needs/requirements for events

Preparation of presentations and testing to troubleshoot any problems in advance

Operation of equipment during events

Post-event editing, management, and distribution of video files

Monitor the department’s help desk ticket system

Investigate reported issues and perform hands-on troubleshooting if necessary

Teach administrators to use AV equipment and run meetings-the ability to communicate technical concepts to a non-technical user is essential

Handle various administrative duties, such as monitoring emails, calendars, and room-reservation software

Assist in developing long-term strategies for meeting future AV equipment and corporate technology needs

Follow and enforce proper AV practices and procedures

Maintain up-to-date knowledge of AV equipment and software

Program and maintain digital signage

Capture and log footage of needed lectures

Install and set up AV equipment

Provide routine maintenance and storage of microphones, cameras, projectors, and lighting and sound equipment.

Assist guests with Wi-Fi connectivity

Other AV projects and responsibilities when assigned MINIMUM QUALIFICATIONSEducationA bachelor’s degree preferred

Experience2–4 years of experience in the field or in a related area Familiarity with industry standard equipment, software, concepts, practices and procedures

Experience in academic settings is a plus RELATED SKILLS & TECHNICAL REQUIREMENTS Excellent communication and problem-solving skills

Active learnerA naturally calm and empathetic demeanor under pressure

Ability to concurrently solve multiple issues in real-time Service-oriented team player

Willing to perform a variety of tasks with diverse participants/users

Effective time management skills

Working knowledge of:

Video conferencing systems (Poly/Polycom, Neat, DTEN)
AV signal flow and troubleshooting

Control systems (Crestron)
PC & Mac OSFinal Cut Pro Video conferencing software (Zoom, Google Meet, Teams)
Proficient with Dropbox, G-Suite, MS Office suite, Keynote, Adobe, and help desk ticketing systems

Must be willing to work long hours on event days and occasionally on weekends

Physical Requirements Lifting and moving supplies and equipment weighing up to 50 pounds

Moving throughout several office buildings and event spaces (onsite and offsite)
Occasionally using ladders and scaffolding to access equipment REQUIRED APPLICATION MATERIALS Please submit a résumé and cover letter stating your interest in the position.

COMPENSATION AND BENEFITS The full-time annual compensation range is $74,000 - $84,000 depending on  addition to competitive salaries, the Simons Foundation provides employees with an outstanding benefits package.

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