IT Technician

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Full Time Corporate Office, Queens, NY, US

11 days ago Requisition

Salary Range: $63,000.00 To $67,000.00 Annually

The IT Technician serves as a primary point of contact for end-user technology support across Damian Family Care Centers, Inc. The position is responsible for providing timely, professional, and effective technical assistance to employees, supporting the reliable operation of computer hardware, software, network-connected devices, Electronic Health Record (EHR) technology, and other organizational systems.

The IT Support Technician responds to service requests and trouble tickets, diagnoses and resolves hardware and software issues, deploys and maintains equipment, assists with system implementations and upgrades, maintains accurate technology inventory and documentation, and escalates complex issues when appropriate.

As a member of the Information Technology team, the IT Support Technician is expected to provide exceptional internal customer service while maintaining the confidentiality, security, and integrity of organizational and patient information.

• Serve as a primary point of contact for employee technology questions, incidents, and service requests.
• Provide technical support in person, by telephone, email, remote-access tools, ticketing systems, and other approved methods.
• Troubleshoot and resolve hardware, software, connectivity, printing, peripheral, and end-user technology issues.
• Respond to assigned trouble tickets promptly and work toward resolution in accordance with established priorities and service expectations.
• Document reported issues, troubleshooting activities, resolutions, and follow-up actions thoroughly in the organization's ticketing system.
• Escalate complex or unresolved technical issues to appropriate IT leadership, vendors, or other resources.
• Communicate system issues, recurring problems, risks, and relevant findings to IT leadership.
• Install, configure, deploy, maintain, troubleshoot, repair, and replace computer hardware and peripheral equipment.
• Install, configure, maintain, and troubleshoot Microsoft Windows operating systems and approved productivity applications.
• Install and update approved software and applications in accordance with organizational standards.
• Assist with software, operating system, hardware, and security updates.
• Install, maintain, and update approved endpoint security and antivirus software.
• Perform testing and evaluation of new hardware and software as directed.
• Assist with organization-wide system upgrades, equipment replacements, and technology deployments.
• Ensure equipment is installed and configured in accordance with applicable safety and organizational standards.
• Provide first-level technical assistance for the organization's Electronic Health Record (EHR) and other clinical or administrative technology platforms.
• Troubleshoot reported EHR technology issues and work with appropriate internal resources or vendors through resolution or escalation.
• Assist employees with appropriate system access and basic system functionality.
• Support technology implementations and upgrades that impact clinical and administrative operations.
• Maintain awareness of the importance of system availability and technology reliability within a patient-care environment.
• Maintain accurate inventory records for computers, monitors, mobile devices, printers, peripherals, and other assigned technology assets.
• Maintain accurate documentation regarding the assigned user and physical location of organizational technology.
• Assist with equipment deployment, relocation, replacement, collection, and disposal in accordance with organizational procedures.
• Identify damaged, obsolete, or nonfunctioning equipment and communicate replacement or repair needs to management.
• Develop and maintain technical documentation, instructions, troubleshooting information, and other IT reference materials as assigned.
• Assist with employee training related to computer systems, software, cybersecurity practices, and appropriate technology use.
• Explain technical information to employees in a clear, professional, and understandable manner.
• Establish and maintain positive working relationships with employees, departments, vendors, and other stakeholders.
• Maintain the confidentiality and security of patient, employee, and organizational information at all times.
• Follow organizational…