ServiceNow CMDB Governance Lead

Candidates must be based in NY, NJ, or PA or willing to relocate immediately. No exceptions.

The Service Now CMDB Governance Lead is responsible for defining, enforcing, and continuously improving governance policies, standards, and processes to ensure a healthy, accurate, and compliant Configuration Management Database within the Service Now platform. This role drives data quality initiatives, ensures alignment with the Common Service Data Model, and supports enterprise service management across Information Technology Service Management and Information Technology Operations Management functions.

Governance Framework
Define and maintain CMDB governance policies, standards, procedures, and operating models including configuration control boards and ownership structures. Establish governance forums and ensure adherence to industry best practices and Service Now guidelines.

Data Quality and Compliance
Drive data quality initiatives through normalization, reconciliation, certification workflows, and ongoing monitoring of CMDB health metrics such as completeness, correctness, and compliance. Conduct audits and lead remediation efforts to address duplicate, orphaned, or stale configuration items.

Architecture and Modeling
Align CMDB structure with the Common Service Data Model to support service-aware architecture. Define configuration item classes, attributes, and relationships to support enterprise processes. Collaborate with Discovery, Service Mapping, and integration teams to ensure accurate and automated population of data.

Stakeholder Management
Define roles and responsibilities for configuration item owners, data stewards, and service owners. Lead workshops and training sessions on CMDB governance and best practices. Communicate governance updates, performance metrics, and remediation progress to leadership and stakeholders.

Tools and Automation
Leverage Service Now capabilities such as CMDB Workspace, Health Dashboard, Discovery, and Service Mapping to improve visibility and control. Implement automated validation, reconciliation, and certification processes to enhance data accuracy and reduce manual effort.

Minimum of 10+ years of experience in Information Technology Service Management or Information Technology Operations Management environments, with at least 4 years of focused experience in CMDB governance or management.

Strong hands-on expertise in Service Now CMDB, Discovery, Service Mapping, and the Common Service Data Model. Service Now Certified System Administrator certification is required, and additional Certified Implementation Specialist certifications are preferred.

Experience in data governance, normalization, reconciliation, audit processes, and health metric reporting is required. Candidates must demonstrate strong communication and stakeholder management skills and must be authorized to work in the United States.

Experience working in regulated industries such as healthcare or finance with compliance and audit requirements. Familiarity with integration patterns between CMDB and external enterprise systems. Knowledge of automation and reconciliation strategies to improve data quality and efficiency.

Achieve high levels of CMDB completeness and accuracy, reduce duplicate and orphaned configuration items, and improve operational outcomes through reliable CMDB data. Ensure compliance with internal governance standards and audit requirements.

AIQIP is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.