IT Support Engineer

Healthie is an AI-Native, ONC Certified EHR for modern outpatient healthcare.

Healthie is proud to power clinically excellent healthcare for over 40,000 providers who deliver clinically excellent healthcare - longitudinal and collaboratively, with patient and provider experiences at the center. Both healthcare and technology are undergoing unparalleled industry innovation, and it’s incredible to see the momentum - from consumers, from providers, and from reimbursement for this type of healthcare - grow exponentially.

We provide the powerful infrastructure every care delivery organization needs. On the surface this includes EHR, Scheduling, Engagement, Billing, Data, and much more. Underneath the iceberg are thousands of configurations, settings, widgets, automations, and limitless capabilities because we are an API-first platform. Our fully brandable platform makes it easy for clinics and organizations of any size to scale and never reach a limit.

Today, over 3 billion API calls are made to Healthie every month, as thousands of organizations who work with more than 21 million patients in total, rely on Healthie to deliver clinically excellent healthcare in over 35 specialties, from behavioral healthcare to complex chronic care management and personalized medicine.

We believe in the power of technology to improve access to healthcare and we’re building the rails that make this a reality. We work fast and with quality because we provide business-critical, healthcare-critical software that clinicians and patients need for a better healthcare system. We’re customer-obsessed, operate with lightning-fast processes and responses, and always share our product roadmap publicly- so customers can see what we’re building, and remain relentlessly focused on how care gets delivered.

Healthie is backed by leading investors, and while we've $42M raised to date, more importantly, we operate with fiscal responsibility and have been profitable for more than half of our time as a company. We know that building an ONC-Certified EHR is a lifetime’s body of work, and we are here to build for our customers forever.

We are hiring Healthie's first IT Support Engineer to join our growing IT team. This is a hands-on, hybrid role based out of our NYC office, where you'll be the on-site IT presence keeping our team productive and our infrastructure running smoothly.

This role is intentionally split: roughly 60% engineering work and 40% ticket-based support. On the engineering side, you'll contribute to automation, identity and access management, endpoint fleet management, and security and compliance tooling. On the support side, you'll be the first point of contact for all IT-related questions and issues across the company.

You'll work closely with our Director of IT and play a key role in building out repeatable, scalable IT processes as Healthie continues to grow. If you love owning things end-to-end, thrive in a fast-moving environment, and care deeply about keeping people and systems secure, this role is for you.

What a week would look like:

Monday starts with the IT Support mailbox queue and reviewing our IT Slack channel. A few Mac Books need to be provisioned and shipped out to new hires, a team member has a login issue, and a monitor in the office isn't displaying when a laptop is connected. You clear what you can remotely, then head in to handle the rest in person.

As the queue settles, you shift to the engineering side. A Mosyle (MDM) config profile needs updating, a new tool needs SSO configured, or you’re chipping away at an automation script that cuts 20 minutes off the new hire setup.

Mid-week you're in a Zoom Room troubleshooting why the iPad controller stopped communicating to the Mac Mini. A new Uni Fi…