IT Support Specialist/Help Desk
Listed on 2026-10-18
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IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Location: New York
We are seeking a motivated and customer-focused IT Support Specialist / Help Desk to join our team. The role provides technical assistance, troubleshoots hardware and software issues, and ensures smooth day-to-day IT operations.
Key responsibilitiesProvide technical support to employees for hardware, software, and network-related issues.
Troubleshoot desktops, laptops, printers, operating systems, and application problems.
Install, configure, and maintain computer systems and IT equipment.
Assist users with Windows, macOS, email, VPN, and connectivity issues.
Manage support tickets, document incidents, and track resolutions.
Support user account creation, password resets, and access management.
Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred).
0–5 years of experience providing technical support.
Proficiency with Windows, macOS, and basic computer hardware.
Understanding of networking fundamentals such as TCP/IP, DNS, and DHCP.
Experience using ticketing tools like Service Now, Jira Service Management, or Zendesk.
Knowledge of Active Directory and Microsoft Entra .
Familiarity with IT security best practices.
Experience with Microsoft 365 and Outlook.
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