Commercial Truck Warranty Trainee Writer

In 1944, a group of regional truck lease company owners met in Chicago to discuss how they could work together to provide maintenance for one another as their trucks began to travel across the country. From that meeting, Nationa Lease was born. Today, maintenance and the technicians who provide it still form the backbone of the Nationa Lease system. We are looking to strengthen our team with people who share our passion for providing a high level of quality and service to our customers.

If you are that sort of person, we’d love to hear from you. Additional information can be found on our website at  . You can also follow us on Twitter and Facebook .

We are seeking a motivated Commercial Truck Warranty Trainee Writer with a natural curiosity for how things work to join our service team on Long Island. In this role, you will learn to bridge the gap between our diesel technicians, service managers, and major commercial truck and engine manufacturers.

You do not need prior warranty administration experience; we provide full, hands-on training. This position is perfect for someone with an interest in mechanical systems, heavy-duty machinery, or automotive technology who wants to build a lucrative, stable career on the administrative and operations side of the transportation industry.

• Learn Manufacturer Policies:
  Master the specific warranty regulations, coverage parameters, and digital submission portals for Hino, Isuzu, Volvo, Freightliner, Ford, and Cummins Engines.
• Review Technical Repair Orders:
  Analyze heavy-duty technician stories, diagnostic readouts, and parts requests to ensure clarity, completeness, and accuracy before billing.
• Translate Documentation:
  Convert complex mechanical repair descriptions into precise, professional summaries required by commercial manufacturers for claim approval.
• Process Claims:
  Input, upload, and track warranty claims daily into manufacturer portals, ensuring all required photographs, core returns, and digital diagnostic data are attached.
• Track & Appeal Claims:
  Monitor submitted claims, verify correct payouts, and learn to resolve or appeal wrongfully denied or short-paid claims.
• Collaborate Locally:
  Coordinate closely with our parts department, service managers, and diesel technicians to gather missing details regarding engine or chassis failures.

• Mechanical Interest (Helpful): A basic familiarity or passionate interest in cars, trucks, diesel engines, components, or general machinery will greatly accelerate your training success.
• Education:
  
  High School Diploma or equivalent required; vocational school or automotive trade background is a strong plus.
• Communication:
  Exceptional written communication skills with strong attention to details, spelling, and clarity.
• Computer Tech-Savvy:
  Proficiency navigating multiple internet tabs, data-entry systems, and basic software (such as Excel or dealership management systems).
• Adaptability:
  Ready to learn the distinct warranty criteria for varying vehicle classes—from medium-duty Ford and Isuzu trucks to heavy-duty Freightliner/Volvo setups and Cummins engine platforms.
• Local Reliability:
  Reliable transportation for commuting to our Long Island facility.