Trade CRM Specialist

Are you ready for a world of possibilities?

You embark on a career journey with the leaders of luxury wines, champagnes, and spirits, within the prestigious LVMH Group. From nature to communities, you’ll craft unforgettable experiences that drive the collective success of our 26 Maisons – each one with a unique heritage and set within the most remarkable terroirs the world has to offer.
You enter a world of possibility where career development opportunities across our Maisons, our 5 global regions, and the entire LVMH Group, are unmatched. You join a passionate community of talents that spans four generations and combines a wealth of roles and skillsets from the roots of the vine to the glass and everything in between. You discover our essential
relationship with our terroirs, and how we nurture and preserve the soils which are the source of our singular products. Our global Living Soils Living Together program has four key commitments for 2030: regenerating soils, mitigating our climate impact, engaging society, and empowering our people. You will share in our passion for hosting, for art-de-vivre as well as our pride in creating products that celebrate life’s most memorable milestones, while always experienced through measured, responsible tasting.

Moët Hennessy is proud to promote a diverse, equitable and inclusive working environment for all. As an employer, Moët Hennessy offers unique journeys throughout its global ecosystem, opportunities to develop new skills and grow professionally. If you want to inspire and be inspired, to craft experiences and experience the best in craftsmanship, this is where you’ll flourish.

The Trade CRM Specialist is a change enablement role that combines strategic, analytical, and operational responsibilities, with a strong focus on user support, training, and adoption of MHUSA’s Trade CRM ecosystem, known internally as ASPIRE, which combines Salesforce for customer relationship management and sales execution with Power BI for reporting, analytics, and data visualization. The role helps Commercial teams effectively leverage these platforms to streamline day-to-day activities, improve customer engagement, and drive more informed, data-driven decision-making.

Working cross-functionally with internal stakeholders, the Trade CRM Specialist serves as a key resource for end users, providing ongoing training, troubleshooting, and guidance to maximize platform adoption and business value. The role also supports the development of actionable dashboards, reporting capabilities, and analytics aligned with MHUSA’s commercial priorities, while promoting best practices and continuous improvement across the organization.

Office/

Location:

Hybrid 3x a week based out of NYC Office

Compensation: $67,000-$80,000/ Annually + Bonus

Role and Responsibilities

1.
User Training, Support & Adoption

Serve as a primary resource for day-to-day user support across ASPIRE, Power BI, and related reporting tools. Lead new-user onboarding, deliver ongoing training, troubleshoot functional issues, and develop practical learning materials, including presentations, videos, and quick-reference guides. Support platform rollouts and adoption initiatives, helping users confidently navigate systems, access reports, and incorporate these tools into their daily workflows.

Gather and document business requirements and relevant information to effectively triage, troubleshoot, and resolve system issues in collaboration with technical teams. Coordinate testing, validation, and implementation of bug fixes and enhancements, while maintaining clear and timely communication with impacted users and departments throughout the resolution process. Ensure issues are tracked through completion.…