Senior Site Reliability Engineer; Public Sector

Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.

We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn‑status scale‑up!

Incode is a Series B unicorn ($1.25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction‑free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and Tik Tok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product‑marketing leader who can turn breakthrough technology into a category‑defining narrative.

You will join our growing team, focused on our AWS Gov Cloud (US) infrastructure. You will work closely with engineering, security, and infrastructure teams to ensure our government systems are highly available, scalable, and secure. You will play a crucial role in deployments, incident response, system reliability, and performance optimization, while also contributing to long‑term infrastructure strategies. This role involves working on government‑related projects, requiring an understanding of security and compliance frameworks including FedRAMP, NIST 800‑53, and other federal standards.

This role is foundational to our ability to run compliant, highly available systems for government‑related projects. You will have a direct impact on system uptime, incident response readiness, infrastructure security posture, and our long‑term strategy for operating in regulated environments.

• Apply Site Reliability Engineering principles to ensure high availability, performance, and operational resilience of Gov Cloud systems.
• Participate in on‑call rotations, responding to production incidents through monitoring, alerting, and defined escalation processes.
• Lead incident mitigation, root‑cause analysis, and post‑mortems to continuously improve system reliability.

• Manage and maintain AWS Gov Cloud infrastructure, including EKS clusters, Document DB, RDS PostgreSQL, Kafka, Open Search, and S3.
• Plan and execute infrastructure and application-level configuration changes following government change control procedures.
• Support secure and compliant production environments with a strong focus on stability and operational excellence.

• Manage Kubernetes workloads using Amazon EKS, Helm charts, and ArgoCD in production environments.
• Implement and maintain Git Ops‑based deployment workflows with appropriate security controls.
• Ensure Kubernetes resources and deployments follow compliance and security best practices.

• Partner with Engineering and Security teams to implement and enforce secure system design and operational controls.
• Support the onboarding and integration of security tools and technologies that meet Gov Cloud and federal compliance requirements.
• Contribute to infrastructure and operational practices aligned with FedRAMP, NIST 800‑53, FISMA,…