Senior Manager SRE Engineer

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team? Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful  living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

The SRE/Observability Sr Manager is a people-focused technical leader responsible for building, developing, and leading a high-performing Site Reliability Engineering (SRE) and Observability team. This role ensures the reliability, scalability, security, performance, and cost efficiency of critical platforms and services by embedding SRE best practices across the organization.

The Sr Manager drives the adoption and execution of key reliability disciplines, including service level objectives (SLOs), error budgets, incident management, observability, capacity planning, resilience engineering, and chaos testing. Partnering closely with engineering, product, architecture, and operations teams, this role transforms reliability from a technical metric into a measurable business outcome that enhances customer experience and operational excellence.

This leader champions automation and toil reduction, strengthens operational readiness, and establishes data‑driven insights through modern observability practices. The role also ensures compliance, governance, and audit‑ready operations while fostering a culture of accountability, continuous improvement, and engineering excellence.

Build and lead a diverse team of SREs; set goals, run performance cycles, succession planning, hiring, onboarding, and skills matrices; foster a blameless, data‑driven, learning culture.

Drive coverage and quality for logs, metrics, traces, synthetics, and RUM; standardize dashboards/alerts; measure alert fatigue and precision; guide AIOps/ML‑assisted detection adoption.

Measure toil, prioritize automation backlogs, and scale self‑service and platform capabilities (golden runbooks, reusable modules); ensure high‑quality IaC and policy‑as‑code patterns.

Institutionalize SLIs/SLOs and error budgets across services; review burn rates, partner with product owners on release gating and reliability trade‑offs; maintain reliability scorecards.

Own incident management runbooks, escalation paths, and on‑call health; staff and train incident commanders; lead post‑incident reviews focused on systemic, automatable fixes and MTTR reduction.

Embed security‑by‑design (zero‑trust patterns, scanning, attestations), enforce least‑privilege and key rotation, ensure audit evidence for change/incident/compliance workflows.

Publish reliability KPIs; align reliability roadmaps with product priorities; coordinate cross‑team initiatives and vendor/tooling relationships; manage team…