Field Operations Specialist

Client: NYC Administration for Children’s Services (ACS)

Location: Brooklyn, NY & Bronx, NY

Work Arrangement: Onsite

Duration: 6 Months Contract

Work Schedule: Monday–Friday, 9:00 AM–5:00 PM (35 hours/week, including one-hour unpaid lunch)

• Must be able to travel between 37 ACS sites across NYC’s five boroughs, including 24x7x365 Children’s Center and two Secure Detention Center facilities.

• Must be able to lift and move equipment weighing up to 50 lbs.

• Approximately 5 years of IT field operations experience is preferred.

Seeking a Field Operations Specialist to manage and maintain IT technology rooms, including MDF, IDF, and data center environments. The role involves hardware installation, equipment inventory, power systems, network patching, circuit cutovers, vendor coordination, and infrastructure refresh activities across ACS locations.

• Monitor and validate daily operations of equipment in IT operations rooms.

• Install, connect, configure, and commission UPS, PDU, and environmental monitoring devices.

• Maintain accurate hardware inventories and organized IT rooms.

• Coordinate equipment deliveries, replacements, and vendor activities.

• Troubleshoot hardware and infrastructure issues with network and infrastructure teams.

• Replace failed hardware components, including hard disks and power supplies, and coordinate RMAs.

• Rack, stack, unrack, and decommission servers, switches, routers, wireless access points, and other hardware.

• Perform network patching and support circuit cutovers with NYC OTI and ACS infrastructure teams.

• Support hardware refresh projects and asset management procedures.

• Experience managing MDF, IDF, and IT technology rooms.

• Working knowledge of IT infrastructure, including Windows Servers, VMware, Cisco networking equipment, Wi‑Fi, VoIP, data centers, desktop systems, laptops, smartphones, UPS, and PDU.

• Strong troubleshooting, vendor coordination, and communication skills.

• Ability to work independently and collaboratively in a fast‑paced environment.

• Ability to lift equipment weighing up to 50 lbs.

• Ability to travel between ACS locations throughout NYC.

• Approximately 5 years of IT field operations experience.

• Familiarity with MS Office, Microsoft Project, PowerPoint, Visio, Teams, PPM, and SharePoint.

• Knowledge of EPL data circuits and security surveillance systems.

• Experience with hardware replacement, circuit cutovers, equipment commissioning, and infrastructure refresh projects.