Epic Program Manager

At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.

Position Summary

The Epic Program Manager owns Alteva’s operating footprint inside client Epic environments, ensuring Alteva’s Operations teams can deliver coding, billing, A/R, and IDR services effectively when that work is performed in, or depends on, a client’s Epic system. This role manages access, security roles, work queues, routing, and reporting within client Epic instances, and serves as Alteva’s primary point of coordination with client Epic application and IT teams.

Operations staff perform the work; the Epic Program Manager enables and prepares them to do it, building Epic workflow training, supporting staff proficiency, and partnering with the Integration Analyst and the claims pipeline team so data and Alteva solutions flow correctly between client Epic and Alteva systems. The role partners closely with Implementation & Client Readiness on client onboarding and shares post-go-live monitoring and support with the Integration Analyst.

Key Responsibilities

Client Epic Environment Management

• Manage Alteva’s presence in each client Epic environment, including user access, security roles, work queues, routing, and reporting, in line with the access model and standards set by the Director
• Serve as the primary point of coordination with client Epic analysts, application teams, and IT for revenue cycle system matters
• Coordinate requests, configuration changes, and enhancements with client Epic teams and track them through completion
• Monitor client Epic upgrades and changes for downstream impact on Alteva workflows and communicate impacts in advance
• Maintain documentation of each client’s Epic build, access, and configuration relevant to Alteva services

Workqueue Governance & Routing

• Establish and maintain standards for the client Epic work queues Alteva staff work, including ownership, assignment, prioritization, and escalation
• Partner with client Epic teams to ensure claims, coding items, A/R and denial follow-up, and other in-scope work are routed to Alteva appropriately
• Evaluate workqueue volume, aging, productivity, and resolution patterns to identify routing gaps, bottlenecks, and duplicate or manual workflows
• Document routing rules, escalation criteria, and approved workflow changes for each client

Client Onboarding & Go-Live

• Partner with Implementation & Client Readiness to execute Epic-related onboarding using the client integration playbook and technical standards
• Lead Epic discovery with client teams to confirm work queues, access, reporting, and workflow requirements based on the services the client purchases
• Coordinate testing and validation of Epic workflows, with Operations participating in user acceptance testing
• Confirm go-live readiness for access, work queues, reporting, and staff proficiency, and support post-go-live stabilization

Data Flow & Solution Layering

• Partner with the Integration Analyst and claims pipeline team on Epic data sources, including reports and extracts, used to feed Alteva systems
• Support the layering of Alteva solutions that are not native to Epic, such as coding and IDR, onto client Epic work through integration, extracts, or RPA
• Identify where native Epic functionality can be used rather than replicated
• Ensure information clients require is returned accurately and on time, whether through work completed in Epic, feeds, or reports

Staff Readiness & Training

• Build and maintain Epic workflow training content and SOPs for each client where…