IT Manager - End User Services
Listed on 2026-10-19
-
IT/Tech
Systems Administrator, IT Support, HelpDesk/Support, Desktop Support
The IT Manager – End User Services owns the strategy, operation, and lifecycle of end user technologies and services across the Company. This role leads Help Desk operations, Microsoft 365 administration, endpoint management, telecommunications, and end user support; sets priorities; drives improvements; and ensures reliable, secure services that meet business needs.
Responsibilities:
- Own Help Desk performance and quality, set priorities and ensure timely, effective resolution of support requests.
- Own the lifecycle of end user devices, hardware, and software, including standards, planning, deployment, maintenance, and replacement.
- Administer and continuously improve Microsoft 365, including Exchange Online, SharePoint, Teams, One Drive, and Office applications
- Manage company phone systems and vendor relationships
- Plan and execute end user technology projects
- Understand Company processes and identify practical technology improvements that increase efficiency and user productivity.
- Maintain technology standards, procedures, and documentation; train, mentor, and provide technical direction to IT staff.
- Coordinate with other IT Managers and participate in after-hours on-call support as required.
- 5+ years of IT experience supporting and administering end user technologies.
- Strong working knowledge of Microsoft 365 administration, including Exchange Online, SharePoint, Teams, and related services.
- Ability to communicate technical information, both verbal and written, to a wide range of end-users.
- Previous experience managing or leading IT staff preferred, but not required.
Benefits include immediate eligibility in 401K Savings Plan & Match, Medical & Dental/Vision Insurance, weekly Dependent Care Reimbursement, Health & Dependent Care Flexible Spending Accounts, on-site Café & Fitness Center and free family fitness memberships.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).