IT Assistant, Systems & Infrastructure; Provisional - Level 3

IT Assistant, Systems & Infrastructure (Provisional - Level
3)

IT Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically IT Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/.

IT Assistant

Non-exempt

The Borough of Manhattan Community College (BMCC) is a vibrant, pluralistic learning community committed to students’ intellectual and personal growth. The College bridges the economic and educational opportunity gap for students, more than half of whom are the first in their families to attend college. Working to strengthen a culture of care inside and outside the classroom, we share a passion for learning with students from around the world.

Strategically located in downtown Manhattan, the College is in close proximity to the artistic communities of Tribeca and SoHo, the dynamic downtown financial district, and the center of New York City government at City Hall. BMCC prides itself on the diversity of our students. We are an inclusive community that promotes an atmosphere of mutual respect for each member’s ethnicity, gender, age, disability, religion, political preference, sexual orientation, gender identity, and national origin, among other personal characteristics.

BMCC’s motto speaks to this shared sense of purpose and possibility:
Start Here, Go Anywhere. We strive to increase degree completion, successful transfer, career achievement, and service and leadership within our community, New York City, and beyond.

The IT Assistant, Systems & Infrastructure, supports the implementation, administration, maintenance, monitoring, and optimization of the Borough of Manhattan Community College's VMware and storage infrastructure. The position provides technical support and coordination for infrastructure projects and collaborates with architecture, engineering, security, and operations teams to support scalable and resilient VMware and Nutanix solutions in on-premises and cloud environments.

Reporting to the Chief Technology Officer, or their designee, the IT Assistant, Systems & Infrastructure, performs the following duties:

• Optimizes hardware configurations and deploys virtual servers using VMware and Nutanix hypervisors.
• Performs capacity planning, performance analysis, lifecycle management, resource utilization analysis, and system optimization for virtualized infrastructure.
• Installs, configures, and maintains Windows and Linux operating systems, service packs, security patches, software updates, and bug fixes within virtualized environments, including connectivity to network and cloud environments.
• Applies knowledge of business and technical requirements to support the design, implementation, configuration, and maintenance of VMware and Nutanix solutions.
• Supports infrastructure projects and initiatives that align with organizational objectives, technical standards, and operational requirements.
• Performs operating system administration and technical support for Windows and Linux workloads hosted on VMware and Nutanix platforms.
• Participates in the planning, design, implementation, testing, and maintenance of information systems and operational support systems.
• Monitors…