Desktop Analyst

Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love?

At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart!

We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices.

Align is seeking a reliable and customer-focused Desktop Analyst to provide frontline support for end users across our managed services clients. The Desktop Analyst will work within the Align Managed Services team, which delivers monitoring and support for critical andnon-critical IT assets. Prior experience supporting users in a managed services or corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential.

Experience working with executive or VIP users is a plus but not required. Critical IT assets. Prior experience supporting users in a corporate environment is preferred, and strong communication, customer service, and troubleshooting skills are essential. Experience working with executive or VIP users is a plus but not required.

This role requires strong attention to detail, the ability to follow documented procedures, and a commitment to delivering high-quality support in a fast-paced environment.

• This is a hybrid role that requires being onsite at our NYC office three days per week, with occasional visits to client sites in Newark or Mountainside, NJ.
• You willbe requiredtoparticipatein a rotational on-call schedule that includes overnights and weekends
• This is a full-time position offering full benefits, a salary in the $60K to $70K range.

• Provide frontline chat-based technical support for end users across key managed services clients.
• Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users.
• Assist users with common technical issues including:
  • Password resets
  • Basic connectivity issues
  • Microsoft Office Administration
  • O365 Application Support
  • IP phone and workstation issues
• Perform basic workstation tasks including installing, upgrading, and removing desktop applications.
• Support inventory tracking for hardware, peripherals, and user equipment.
• Escalate issues appropriately to senior team members when necessary.
• Follow documented troubleshooting steps and internal procedures to ensure consistent resolution.
• Ensure desktops, printers, and user workstations are operational and elevate hardware failures as needed.

• Minimum 1 year of desktop support or end-user support experience.
• Experience supporting
  
  Hybrid and/or Cloud environments (e.g., on-premandcloud based infrastructure).
• Experienced with:
  • Microsoft 365, Exchange, Intune
  • Entra  (Azure AD)
  • Active Directory (password resets, group membership)
  • Remote support tools and VPN
  • Basic networking concepts (DNS, DHCP, Wi-Fi troubleshooting)
  • Egnyte or similar file sharing solutions
• Strong customer service orientation and comfort interacting with users of all technical levels.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Team-ori…