Director, Solutions Consultant

Location: New York

VTS is seeking a Director, Solutions Consultant, to assist and translate new business opportunities into a successful deployment plan across VTS — the platform that extends VTS into asset management and leasing.

This role sits at the intersection of sales, solution design, and implementation readiness. Once an opportunity is qualified, the Solutions Consultant becomes the solutions expert alongside the Account Executive — translating a customer’s needs into a tailored solution and, once the deal is won, into a complete solution design and implementation plan that hands off cleanly to the Implementation team. You will work predominantly through our major channel partners to start, expanding to the direct channel and other commercial clients over time, and partner closely with our sales, product, and account management teams.

Unlike a traditional pre-sales engineer focused only on the demonstration, or an implementation manager focused only on delivery, this position helps manage the full arc of solution implementation preparedness — from qualified opportunity, through solution design, to a clean handoff to implementation, with continued check-ins through launch. This is a highly visible, senior individual-contributor role based in our New York office.
** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office 4 days a week.
** What You'll DoPartner with the Account Executive as the solutions expert for complex and strategic deals, acting as the subject matter expert and partnering with customers to drive maximum value from our products

Develop expert-level command of the feature set and tailor product messaging and demonstrations to each customer’s workflows and goals

Solution discovery: take ambiguous, complex requirements, define them with customers and stakeholders, and shape them into a clear, cohesive solution

Support our Account Executives with business and technical requirements, solution positioning, scoping, and alignment

Aggregate everything learned during the sale into a single solution design — requirements, the technologies and features being deployed, and the rollout schedule — documented in the deal journal

Produce a complete, unambiguous handoff package so the Implementation team can execute without rework

Review the plan with Implementation at kickoff and stay engaged through deployment with defined check-in points to keep projects on track

Collaborate day-to-day with Sales, Product, QA — primarily in Salesforce, with exposure to tools such as Jira and Airtable Serve as a trusted advisor to customers and internal stakeholders, and evangelize the vision across the commercial real estate ecosystem

What We're Looking For3–5+ years in a pre-sales or solutioning role — Solutions Consultant, Sales Engineer, Technical Account Manager, Pre-Sales Consultant, or a Customer Success Manager ready to move into pre-sales

SaaS background required, with a proven track record of playing the solutions/pre-sales role well and telling a compelling product-to-value story (the industry it was in matters less than how well you did it)
Exceptional client-facing and facilitation skills — personable, credible with executives, and able to command a room and drive a meeting

Highly process and project management oriented, able to manage complex solution definition end-to-end and bring structure to ambiguity

Strong problem-solving skills, with the ability to translate technical capability into measurable business value

Ability to ramp quickly on the platform

Comfortable working in Salesforce; exposure to implementation or ticketing tools such as Jira or Airtable a plus Commercial real estate or proptech experience a plus

New York–based, able to work from our…