Director, Bioanalytical Services

Location: Whitesboro

Director, Bioanalytical Technical Operations - Full-Time, Whitesboro, NYICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization:
Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Director, Bioanalytical Technical Operations Position Summary The Director, Bioanalytical Technical Operations provides strategic and operational leadership for the computerized systems, digital workflows, and technical processes that support regulated bioanalytical laboratory services. The role serves as the business owner and senior operational authority for electronic laboratory notebook and laboratory information management platforms, including IDBS E-Workbook/ELN and Thermo Scientific Watson LIMS (or similar), ensuring that systems are fit for purpose, validated, compliant, reliable, and aligned with laboratory and client needs.

Key Responsibilities Own the bioanalytical technical operations strategy and roadmap for laboratory digital systems, with primary oversight of IDBS E-Workbook/ELN, inventory and laboratory execution workflows, and Watson LIMS.Serve as Business System Owner or senior business representative for assigned applications, providing lifecycle direction and approving business-process, configuration, access, and use decisions.

Ensure systems support the end-to-end bioanalytical workflow, including study setup, sample receipt and chain of custody, inventory and materials control, run preparation and execution, data processing, quality control review, reporting, study closeout, and archiving.

Establish governance, operating standards, performance measures, and escalation pathways for computerized laboratory systems across bioanalytical sites.

Partner with laboratory operations, scientific leadership, Quality and Compliance, Information Technology, validation, data management, and vendors to translate business needs into scalable and harmonized solutions.

Direct system implementations, upgrades, integrations, enhancements, testing, deployment, and adoption while managing scope, resources, risks, dependencies, timelines, and business continuity.

Ensure validated systems and electronic records comply with applicable GxP requirements, data-integrity principles, 21 CFR Part 11, EU Annex 11, internal policies, and client commitments.

Oversee role-based access, periodic access reviews, electronic signatures, audit-trail controls and review processes, change control, incident and problem management, periodic review, disaster recovery, and system retirement.

Ensure IDBS workflows provide complete and traceable documentation of experiments, materials, reagents, equipment, inventory, and approvals, including expiry and calibration controls.

Ensure…