Cupid Applications Analyst Team Lead

United Health Services (UHS) is seeking a Cupid Application Analyst III Team Lead to serve as a senior-level application analyst and subject matter expert supporting Epic Cupid and related clinical applications. This position provides technical leadership, workflow expertise, and operational oversight for the application team while partnering closely with clinical, operational, and IT stakeholders to ensure successful implementation, optimization, and ongoing support of enterprise applications.

The ideal candidate is an experienced Epic Cupid professional with strong leadership capabilities, a deep understanding of healthcare workflows, and a proven track record of delivering successful application implementations and enhancements.

Work Locations:
Remote, Johnson City, NY 13790 Phelps Hall, UHS Binghamton General Campus, Binghamton, NY. There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.

• Primary
  
  Work Shift:
  
  Day
• Regular Scheduled Weekly
  
  Hours:
  
  40
• Compensation Range: $44.77 - $67.15 per hour, depending on experience

• Serve as the subject matter expert for assigned applications, workflows, functionality, and system content.
• Lead, mentor, and support members of the application team in collaboration with the application leader.
• Analyze, design, configure, test, implement, and optimize application solutions to meet organizational needs.
• Collaborate with clinical, operational, and technical teams to improve workflows and system performance.
• Participate in all phases of project implementation, including planning, design, build, testing, training, go-live, and post-go-live support.
• Troubleshoot complex application issues and coordinate resolution efforts.
• Ensure adherence to organizational standards, regulatory requirements, and industry best practices.
• Identify opportunities for process improvement and application optimization.
• Support strategic initiatives and technology projects across the organization.

• Minimum
  
  Required:
  
  High School Diploma and four (4) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.
• Current Epic Cupid certification.
• Five (5) years' experience as an Epic Certified Analyst.
• Experienced in all stages of project implementation, including design, development, workflow analysis, build, implementation, optimization, go-live, and post go-live support.
• Preferred:
  Bachelor’s Degree in a related field (information technology or clinical/healthcare fields) preferred.
• Preferred:
  Project Management Institute (PMI) Certification or equivalent certification.

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection – We support each other like family and create space for every voice to be heard.

Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision…