Associate User Engagement Specialist

Associate User Engagement Specialist

Aptar Digital Health (ADH) is seeking an Associate User Engagement Specialist to support the user across all of ADH's web and mobile applications. This role ensures users receive clear guidance, smooth onboarding, and ongoing support throughout their digital experience. You will contribute to user satisfaction, retention, and product improvement by helping users navigate ADH platforms and by collecting & communicating structured feedback to enhance our solutions.

As an Associate User Engagement Specialist, you will be responsible for:

• Guiding users through onboarding and first-time platform use - level of engagement varies by product
• Providing clear information, helping those navigate support, and basic troubleshooting
• Monitoring user engagement and identifying opportunities to improve retention
• Collecting, documenting, and organizing user feedback for product teams
• Collaborating with product, support, and operations teams to project insights
• Supporting operational readiness for digital solution deployment
• Maintaining accurate records of user interactions and issues
• Following established processes and quality standards
• Contributing to user engagement initiatives across therapeutic areas

Who We Are Looking For Required Skills

• 2+ years of experience delivering user services in application-based environments
• Strong communication and problem-solving skills
• User-centric mindset focused on satisfaction, engagement, and retention
• Ability to learn quickly and adapt to evolving digital tools
• Technical aptitude and comfort with digital platforms and basic troubleshooting
• Strong attention to detail and organizational skills
• Ability to collaborate with cross-functional teams
• Experience collecting and analyzing user feedback
• Empathy and patience when supporting users with varying digital literacy

Education

• Bachelor's degree in Business, Marketing, Communications, or related field from an accredited institution or equivalent relevant experience

At Aptar, we leverage insights, design, engineering and science to develop drug and consumer product dosing, dispensing and protection technologies for many of the world's leading brands. Aptar in turn makes a meaningful difference in the lives, looks, health and homes of millions of patients and consumers around the world. With manufacturing facilities across North America, Europe, Asia, and South America, and a dedicated team of over 13,000 employees in about 20 countries, Aptar is committed to creating impactful innovations for our customers and their consumers.

Our Culture

At Aptar, our success is driven by the individuals who contribute their unique talents and perspectives every day. We believe that when you bring your authentic self to work, we all thrive.

How We Support Our Employees

• An exciting, inclusive and value-based working environment
• Award-winning corporate university offering personal development and training opportunities
• Competitive base salary and performance-based bonus plan
• Contribute to the communities where we reside
• Innovative benefits plan which includes 401k & Retirement Savings plan, vacation, medical, dental, vision, life, disability, pet insurance, wellness plan, and generous paid maternity/paternity leave

Aptar is an equal opportunities employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.