Director of Product Manager; Institutional Platform Job New York New York USA,IT/Tech

Position: Director of Product Manager (Institutional Platform)
Location: New York

As Director, Product Manager Institutional Platform, you will own the end-to-end experience of enterprise clients integrating with Galaxy’s institutional custody and trading services
You’ll work hand-in-hand with clients’ technical and operations teams, as well as Galaxy’s engineering, trading, operations, and client service organizations, to make every integration smoother, faster, and more predictable than the last — and you’ll turn what you learn into documentation, tooling, and support resources that scale
Own the product experience for enterprise clients using Galaxy’s institutional custody and trading platform, from initial technical scoping through go-live and steady-state usage
Act as the primary product point of contact for clients during integration, translating their requirements across market data, order entry, trade reconciliation and settlement, and post-trade reporting into clear technical and product specifications, always keeping an eye towards best in class UX and repeatable processes
Partner directly with client engineering and operations teams to troubleshoot integration issues, unblock technical dependencies, and keep complex, multi-workstream onboardings on track
Collaborate closely with engineering, trading, operations, and compliance to ensure the platform’s APIs, workflows, and tooling meet the real-world needs of institutional clients integrating for custody, staking, and trading
Identify recurring friction points across client onboardings and drive the roadmap for internal tools and platform improvements that reduce integration time and support burden
Own and continuously improve Galaxy’s client-facing documentation — API references, integration guides, runbooks, and FAQs — so clients can self-serve wherever possible
Define and track metrics for onboarding health (time-to-integration, support ticket volume, client satisfaction) and report progress and blockers to product and business leadership
Represent the voice of the client internally, ensuring product and engineering prioritization reflects real integration/usage pain points and institutional client needs

Benefits

Equity Exposure for All Employees - Through broad and meaningful equity participation, we desire to have our employees work collaboratively and act as long-term shareholders
401(k) Contributions
- Galaxy offers a 401(k) retirement savings plan with a 3% employer contribution and access to both Traditional and Roth options (US-only)
Flexible Time Off and Parental Leave
- You decide how many paid vacation and personal days off you want. Paid Parental Leave is available to give new parents the opportunity to care for and bond with their new child
Full Paid Health Benefits
- Company-paid health insurance for employees, partners, and other dependents, effective as of your start date
Perks at Work
- Galaxy provides various crypto education opportunities, a free Peloton membership with insurance, after-hours car service reimbursements, and more
Employee Assistance Program
- Confidential, 24/7 access to mental healthcare with a licensed therapist or psychiatrist. Benefits include 8 free video sessions per person, per year, for employees and any of their dependents age 18+

Track record of building or substantially improving client-facing documentation, developer guides, or support resources

Ability to manage multiple concurrent client relationships without losing sight of the details

Familiarity with custody and staking workflows in the digital assets industry, and the operational and security considerations unique to them Direct, hands‑on experience managing enterprise clients through technically complex integrations

Excellent stakeholder management skills — comfortable working directly with client technical teams and internal engineering, trading, and operations stakeholders simultaneously

Demonstrated ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities
10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion of that in digital assets

Experience at a crypto exchange, custodian, prime broker, or institutional trading platform

Background in technical writing or developer experience (DX) roles