Technical Trainer

The Technical Trainer will deliver expert training to customers and partners, specifically for ONESOURCE Tax Provision and expanding to related solutions (ONESOURCE Global Access, ONESOURCE Work papers), helping them make the most of Direct Tax Compliance solutions. Your work will directly support customer success and contribute to innovative, high-impact learning experiences.

You will collaborate with Curriculum Designers and Professional Services Consultants to deliver a comprehensive training program. Beyond facilitating engaging sessions, you will help create and maintain high-quality training content across multiple formats, including instructor-led workshops, on-demand and eLearning courses, videos, and certification exams. These materials will stay aligned with the latest product capabilities and support effective learner outcomes.

If you are a self-starter who thrives in fast-paced environments, quickly learns new concepts, and brings enthusiasm to every challenge, this role offers the opportunity to elevate customer experiences and deliver meaningful value through innovative Direct Tax technology solutions.

In this opportunity as a Technical Trainer, you will be responsible for:

• Lead product training focused on Direct Tax Compliance, specifically ONESOURCE Tax Provision and expanding to related solutions (ONESOURCE Global Access, ONESOURCE Work papers) and expanding to related solutions as business and customer needs evolve.
• Deliver virtual multi-client workshops and dedicated client sessions; provide onsite training when needed.
• Partner with Curriculum Designers, Professional Services Implementers, and SMEs to identify training needs and effective delivery methods.
• Review and synthesize input from colleagues and external experts to co-create training that is effective and supports effective product usage
• Stay current on tax technology, compliance practices, and market trends to keep content accurate and relevant.
• Update training assets for product releases as needed across formats, including workshops, webinars, office hours, eLearning, videos, exams, and toolkits as needed to reflect product enhancements/changes or for accuracy and clarity.
• Analyze learner feedback and training metrics to improve programs and close curriculum gaps.
• Build and maintain product expertise across Direct Tax Compliance and the broader Direct Tax portfolio.
• Use Thomson Reuters generative AI tools to accelerate work, improve deliverables, and adopt emerging AI best practices.
• Record time and engagement details for accurate billing and utilization reporting; submit time and expense reports promptly.
• Support training operations with timely attendance reports and other operational tasks as needed.
• Work in-office at least three days per week as part of a hybrid schedule.

• A bachelor's degree in accounting, tax, finance, business, education, or a related field.
• At least four years of experience in Direct Tax, tax technology, tax compliance, or customer-facing product training.
• Ability to design and facilitate hands-on learning activities that drive adoption.
• Agility to manage technical issues, varied learner skill levels, and product changes while maintaining a positive learning experience.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
• A customer-centric mindset focused on measurable training impact.
• Ability to build alignment across a complex, matrixed organization.
• Strong collaboration skills and the ability to work independently.
• Strong technical skills with generative and agentic AI, adaptability to emerging technologies, and curiosity about the evolving intersection of AI and tax technology.
• Willingness to travel for on-site training as needed.

• Experience with tax technology or compliance platforms, including experience with ONESOURCE Tax Provision, ONESOURCE Global Access, and ONESOURCE Work papers, strongly preferred
• Experience delivering live and virtual training for groups of approximately 10 to 50+ participants.
• Experience leading cross-functional projects and delivering results on time.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including…