Network​/Operations - Technical Support - Sr

Job Title:

Network/Operations
- Technical Support
- Sr

Location:

New York, NY 10011 - Onsite

Duration: 9 Months

• Provide support for a fast growing group of team members in multiple divisions
• Heavy focus on laptop support with an even mix of Windows PC's, Macs, and Mobile Devices.
• Top notch customer focused support
• Excellent written and verbal communication skills
• Engaged in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross platform collaboration with immediate peers
• Assist the Service Desk by actively taking/resolving intake calls

• High School Diploma, GED, or equivalent certification.
• At least 3 years of experience in remote administration and end user support.
• At least 3 years of experience with Windows 10 or earlier operating systems.
• At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, Service Now).
• At least 1 year of experience with Google suite applications.
• At least 1 year of experience with macOS (High Sierra)

• Bachelor's Degree in Business, Information Systems, Computer Science or Military experience.
• 1+ years of experience with Active Directory services integration.
• 1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
• Apple certification(s).
• 1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).
• 1+ years of macOS Server administration experience.
• 1+ years of experience with Active Directory.
• 1+ years of macOS Server administration experience.
• 1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype
• 1+ years of experience with Mac experience supporting 100+ end users
• 1+ years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS