Senior IT Incident & Problem Management Lead
Listed on 2026-10-21
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IT/Tech
IT Project Manager, Systems Administrator
City of New York IT Services is recruiting an IT Service Management Specialist to serve as Incident and Problem Management Lead. You will establish governance, develop cross-functional processes, and drive improvements across DSS IT services to minimize incidents and resolve root causes.
The role requires a strong ITSM background, collaboration with operations, and the ability to translate metrics into actionable improvements. This position is based in New York City and primarily on-site.
We invite applications for the Senior IT Incident & Problem Management Lead position located in New York, NY, United States.
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This posting is for the Senior IT Incident & Problem Management Lead role at City of New York, based in New York, NY, United States.
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