IT​/Tech Technician, IT Support

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession.

We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

The Desktop Technician is responsible for the deployment, installation, configuration, troubleshooting, and support of desktop computers, laptops, monitors, printers, peripherals, and related end-user technology across client locations throughout the five boroughs of New York City.

This is a hands-on field position requiring strong technical, organizational, and customer service skills. The Desktop Technician coordinates equipment deliveries, receives and verifies technology assets, prepares equipment for deployment, performs onsite installations and configurations, and ensures devices are fully operational before completing assigned work.

The position requires frequent interaction with end users, client personnel, project teams, delivery vendors, and other technical staff. Successful candidates must demonstrate professionalism, strong communication skills, attention to detail, and the ability to troubleshoot and resolve technical issues while minimizing disruption to client operations.

Travel throughout the five boroughs of New York City is required.

Work Schedule

The standard work schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM
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Employees are expected to maintain a flexible work schedule and may occasionally be required to work adjusted hours based on project timelines, deployment schedules, client requirements, or other business and operational needs. During school district breaks, summer months, or as required to support business and project needs, the work schedule will remain Monday through Friday, 8:00 AM to 5:00 PM and report to HQ.

Responsibilities may include staging and configuration in the configuration center, distribution and other project initiatives based at HQ.

What You'll Do:

• Deploy, install, configure, test, and support desktops, laptops, monitors, printers, peripherals, and other end-user technology.
• Perform onsite desktop and technology deployments across client locations throughout the five boroughs of New York City.
• Coordinate with delivery vendors and onsite personnel to receive equipment and technology deliveries at assigned locations.
• Verify delivered equipment against project documentation, inventory records, packing lists, and deployment requirements.
• Inspect equipment upon delivery and promptly report missing, incorrect, or damaged equipment.
• Stage, prepare, configure, and test equipment prior to deployment.
• Install and configure Windows-based desktops and laptops in accordance with established technical and client standards.
• Connect and configure monitors, docking stations, keyboards, mice, printers, and other peripherals.
• Connect deployed devices to wired and wireless networks and verify proper network connectivity.
• Perform basic configuration and validation of user accounts, applications, printers, network connectivity, and other required services.
• Troubleshoot desktop hardware, operating system, application, peripheral, printing, and connectivity issues.
• Diagnose technical issues and determine appropriate resolution or escalation when problems require additional technical resources.
• Verify that all installed equipment is fully operational and meets established deployment requirements before completing the assignment.
• Provide post-deployment support to address installation, configuration, and end-user issues following technology deployments.
• Assist end users with basic operation of newly installed equipment and applications when required.
• Provide professional and courteous customer service while working directly with end users, client personnel, and project stakeholders.
• Maintain clear communication with project managers and technical teams regarding deployment status, technical issues, equipment discrepancies, and outstanding work.
• Perform asset…