Technical Engagement Manager

Location: New York

The purpose of this role is to oversee production operations for multi-channel marketing solutions. This role oversees the day to day operations and team supporting the solution and ensures on time and on budget delivery of our production solutions.

Job Description:

The Engagement Lead is one of the ED&D’s primary client-facing owners, who is accountable for bridging delivery execution with strategic advisory, and commercial stewardship. This role owns the ED&D end-to-end client engagement— ensuring delivery excellence, leading the client delivery team (Architects, Data Engineers, Developers, Business Analysts, and Quality Assurance) that supports the solution, deepening relationships (internal and external), identifying (and or leading growth pursuits) growth opportunities, and connecting clients to the broader capabilities of the dentsu organization.

Depending on assignment, this role may have one or more ongoing client engagements, lead project-based work, or do both concurrently. In all engagements the expectation is the same: show up consultatively, own the outcomes, and bring synergy across teams to create genuine value for clients.

Engagement Leads are conversant across modern data and Mar Tech stacks and can lead value conversations without relying on a technical translator. Data is their lens for every client interaction: understanding how it flows, how it activates, and how it drives measurable customer experience outcomes and business results.

Engagement Leads should be familiar with general capabilities such as:

Data Platforms:
Snowflake, Databricks, Google Big Query, Amazon Redshift, Microsoft Fabric Customer Data Platforms:
Adobe Real-Time CDP, Salesforce Data Cloud, Tealium, Segment, Treasure Data, and Hightouch Activation & Orchestration:
Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, Iterable, Oracle Responsysundefined Whether embedded in a long-term client relationship or leading a defined scope of work, an Engagement Lead is proactive by default, commercially minded, intellectually curious about clients' businesses, and committed to continuous learning, including hands-on engagement with AI tools as a standard part of how they work.

Qualifications5+ years of experience in client delivery (technology services preferred)2+ years of experience in a client-facing role with demonstrated relationship ownership

Experience supporting or leading technology delivery teams including Business Consultants, Developers, and/or Quality Assurance

Experience with or working knowledge of customer data technologies (data platforms, Customer Data Platforms (CDPs), identity resolution, or similar)
Experience in financial services, insurance, or regulated data environments (including credit bureau and third-party data) is a plus
· Background in financial management: revenue forecasting, margin tracking, resource optimization

Bachelor's degree in a related field

Key Responsibilities Client Ownership & Relationship Development
· Serve as the one of the primary ED&D point of accountability for your assigned client(s) or engagements: covering scope, delivery quality, commercial health, and strategic direction
· Build and maintain trusted relationships at all levels who own or influence technology and data investment decisions
· Drive a structured client communication cadence appropriate to engagement type
· Communicate and consistently demonstrate the value of ED&D engagement, not just what was delivered, but the business impact it enables

Technical Acumen & Consultative Advisory
· Maintain working knowledge of data platforms and activation platforms to credibly lead capability and roadmap conversations
· Translate client business problems into structured data and technology recommendations and…