Multi-Cloud Systems Engineer; GCP​/AWS) Public Safety

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Office of the Chief Operating Officer (COO) is comprised of Human Capital Management (HCM), Information Technology (IT), Support Services, and Geographic Information Systems (GIS). The Office of the COO is focused on implementing agency initiatives and strategies into daily operations to meet agency objectives and goals.
The Information Technology (IT) unit provides all technology support for NYC Emergency Management staff, including hardware, software, and licensing. The unit also maintains the technology and computer systems of the entire agency and all its resources.

We are seeking two Systems Engineers to design, build, and maintain enterprise systems across our multi-cloud infrastructure, supporting 100+ applications and products. To meet our technology goals and deepen our capabilities, we seek to add robust, specialized expertise in both Google Cloud and Amazon Web Services by hiring one engineer dedicated to each platform. These positions will work collaboratively with the Systems Engineering Manager on strategic initiatives and own end-to-end systems.

Core Responsibilities:

Cloud Infrastructure
- Design and manage workloads across Google Cloud or/and Amazon Web Services
- Provision Amazon Web Services or Google Cloud infrastructure in accordance with organizational requirements, security standards, and compliance policies.
- Administer Microsoft 365 services and hybrid cloud systems
- Build, upgrade, and migrate Windows Server environments
- Maintain virtualized workloads and infrastructure

Security and Compliance
- Lead cybersecurity initiatives including threat assessment, vulnerability management, and security incident response.
- Implement and manage security solutions (Defender suite, Entra , conditional access)
- Develop and enforce security policies, hardening standards, and compliance frameworks.
- Monitor security posture and support disaster recovery operations
- Maintain secure configuration and access controls

Systems Administration
- Administer Entra , Active Directory, DNS, DHCP, and Kerberos
- Deploy and manage MECM (Microsoft Endpoint Configuration Manager) and Intune for OS deployment and patch management

Automation and Optimization
- Leverage AI and machine learning tools, along with automation frameworks, to streamline infrastructure operations, including provisioning of new infrastructure.
- Develop Power Shell automation and documentation
- Conduct technical analysis and resolve complex problems

Required Technical Skills
- Working knowledge of Google Cloud fundamentals and core services
- Working knowledge of Amazon Web Services tools and services
- Hands-on experience with commercially available Artificial Intelligence (AI) tools for code generation, code remediation, including infrastructure provisioning and maintenance.
- Hands-on experience with Microsoft 365 and Active Directory
- Knowledge of Entra , group policies, and endpoint management
- Understanding of Windows Server, Exchange, DNS, DHCP, and cloud security
- Power Shell scripting and automation
- Knowledge of patch management, OS deployment, and disaster recovery
- Familiarity with virtualization and storage systems
- Problem-solving and ability to learn new technologies quickly

Application Development Support
- Collaborate with the development team to provision and manage infrastructure for application deployment and scaling.
- Manage APIs and integration points between infrastructure systems, external services and applications.

Required Soft Skills
- Strong communication and collaboration abilities
- Effective time management and prioritization
- Ability to work independently and as part of a team
- Self-motivation and commitment to quality
- Sound decision-making and problem-solving skills
- Willingness to take on new technical challenges
- Ability to adapt to changing priorities
- Openness to adopting AI tools and emerging technologies.

Additional Requirements
- Ability to support operations during non-business hours in emergency situations
- Comfortable working in a collaborative, team-oriented IT environment

** PLEASE NOTE THE FOLLOWING:

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