Senior Manager, IAM Operations & Governance

“I can succeed as a Senior Manager, IAM Operations & Governance at Capital Group.”

At Capital Group, you are the person we are looking for to lead enterprise-scale Identity & Access Management (IAM) operations and governance—driving consistent, resilient, and audit-ready security outcomes.

As a senior leader within Global Information Security, you can translate IAM strategy into durable operating models, reliable services, and measurable risk reduction. You are highly execution-focused, accountable for outcomes, and committed to driving year-over-year maturity in a highly regulated financial services environment.

Leading IAM Operations & Governance

• You can lead IAM Operations and Governance organizations, including teams responsible for identity lifecycle management, access provisioning, certifications, entitlement management, and privileged access oversight.
• You can establish and scale a repeatable operating model that drives consistent IAM outcomes across regions, platforms, and identity types (human and non-human).
• You can serve as a trusted execution partner to the Head of IAM, providing transparency into delivery risk, control gaps, and operational capacity.

Driving Governance & Control Assurance

• You can ensure enterprise IAM governance processes are executed consistently, including access controls, certifications, and segregation-of-duties requirements.
• You can align IAM governance activities to regulatory expectations and risk priorities in financial services.
• You can partner with Risk, Audit, and Compliance teams to support examinations, remediate findings, and eliminate repeat issues through structural improvements.

Operating IAM as Tier 0 Services

• You can ensure IAM services operate as mission-critical (Tier
  0) platforms with strong availability, resilience, and recoverability.
• You can drive operational excellence across access fulfillment, application onboarding, authentication integrity, and entitlement accuracy.
• You can reduce operational risk by addressing both technical and human single points of failure.

Advancing Modernization, Automation & AI

• You can execute IAM modernization initiatives, including workflow automation, reducing manual reviews, and improving identity data quality.
• You can partner with engineering and analytics teams to operationalize AI/ML capabilities for anomaly detection, access risk identification, and certification optimization.
• You can ensure IAM controls effectively scale to non-human identities and emerging AI-enabled systems.

Delivering Metrics, Performance & Transparency

• You can define and report KPIs and KRIs that measure control effectiveness, risk posture, service performance, and automation progress.
• You can deliver accurate, decision-grade metrics for leadership, governance forums, and audit transparency.
• You can proactively identify operational debt, control drift, and emerging access risks through data-driven insights.

Partnering Across the Enterprise

• You can serve as a senior IAM partner to Global Technology, HR, application teams, and governance functions.
• You can embed IAM controls into business and technology workflows to minimize friction while maintaining strong security posture.
• You can influence adoption of standardized IAM practices across the enterprise.

Building Strong Teams & Sustainable Practices

• You can lead, coach, and develop a high-performing IAM leadership bench.
• You can establish clear accountability, decision rights, and ownership of controls.
• You can foster continuous learning across advanced IAM domains, including privileged access, cloud identity, and AI-related risks.

“I am the person Capital Group is looking for.”

• You have deep expertise in Identity and Access Management, including identity lifecycle management,…