IT Support Assistant- Network & Security Support Specialist; Provisional

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

IT Support Assistant

Non-exempt

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs.

Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services.

The Information Technology Division of Lehman College is responsible for technology delivery, leadership, and innovation to achieve Lehman's strategic vision of transforming lives and communities.

We deliver by being accountable for the reliable, service-oriented, and transparent management of computing, data, network, and telecommunications, help desk, multimedia and applications and web resources that are responsive to the needs of the College.

We lead by implementing contemporary technologies that enhance the quality of teaching, learning, research, and work experiences, adding measurable value for the students, faculty, staff, alumni, and communities we serve.

We innovate by advancing a forward-thinking, seamless, and collaborative technology environment that increases efficiency and ensures the highest quality education.

Reporting to the Assistant Director of IT Infrastructure Services, the IT Support Assistant (Network & Security Support Specialist) works under direct supervision in support of senior cybersecurity staff, who are responsible for all security determinations and decisions. The responsibilities are:

• Assist with monitoring Cortex XDR security alerts and events and report suspicious activity to senior cybersecurity staff in accordance with established procedures.
• Assist with reviewing Cortex Xpanse reports to help identify externally visible assets and maintain current asset inventories.
• Assist with reviewing Tenable vulnerability scan results, documenting findings, and tracking remediation activities under the direction of senior staff.
• Assist with reviewing Hack Notice reports to identify potentially exposed credentials and support notification and remediation efforts.
• Assist with monitoring email security systems, including Proofpoint, and with processing phishing, spam, and other email security incidents following established procedures.
• Assist with processing Digital Millennium Copyright Act (DMCA) notices by documenting requests, maintaining records, and forwarding cases for appropriate action.
• Maintain accurate documentation of security incidents, support requests, remediation activities, and related technical records.
• Escalate cybersecurity incidents, vulnerabilities, and operational issues to appropriate technical staff in accordance with departmental procedures.
• Communicate with faculty, staff, and students regarding cybersecurity-related issues, provide routine guidance, and follow up on assigned cases to ensure timely resolution.
• Assist with maintaining cybersecurity documentation, knowledge base articles, and standard operating procedures.
• Participate in training activities to maintain knowledge of cybersecurity technologies, security awareness practices, and evolving threats.