Lead Workspace Engineer

Lead Workspace Engineer### Lead Workspace Engineer Apply:
Hybrid:
Work in Office Part-Time:
USA-New York-NY-1166 Avenue of Americas:
Full time:
Posted Today:
R0035341

At
** Epiq**, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions,
** relentless service
** sets the bar, and we
** thrive on big challenges
** together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI,
** you’ll do the most meaningful work of your career
** and see your impact at scale.
*
* Job Description:

**#

Job Summary The Lead Workspace Engineer  provides expert-level engineering, administration, and support for Epiq's end-user computing environment. This role is responsible for the design, implementation, management, and continuous improvement of endpoint technologies including Windows and macOS operating systems, Citrix virtual desktop environments, Tanium endpoint management, JAMF device management, and enterprise OS imaging and deployment solutions.
The Lead Workspace Engineer partners closely with Infrastructure, Security, Service Desk, Application Support, and business teams to deliver secure, reliable, and highly available endpoint services. Responsibilities include endpoint lifecycle management, software deployment, patch management, operating system upgrades, endpoint security compliance, automation, and technical documentation. The Lead Workspace Engineer must possess deep technical expertise and a strong customer focus while supporting Epiq's global workforce and evolving business requirements.
# Qualifications & Characteristics# Required Skills
* Strong understanding of ITIL and IT Service Management (ITSM) practices.
* Expert knowledge of Windows 11 administration and support.
* Knowledge of MacOS administration and support.
* Expert knowledge of Microsoft Entra  (Azure AD), Active Directory, Group Policy, and endpoint security controls.
* Expert knowledge of Citrix Virtual Apps and Desktops administration and troubleshooting.
* Expert knowledge of executing a strong patch management program.
* Knowledge of Tanium administration including Patch, Deploy, Asset, and Comply modules.
* Knowledge of JAMF Pro administration and macOS device management.
* Experience with Microsoft Intune, Endpoint Manager, and Autopilot deployment methodologies.
* Advanced troubleshooting skills for endpoint hardware, operating systems, applications, and virtual desktop environments.
* Strong understanding of endpoint security, vulnerability remediation, and compliance requirements.
* Ability to identify operational risks, single points of failure, and opportunities for service improvement.
* Excellent technical documentation, communication, and knowledge transfer skills.  #

Key Responsibilities and Technical Competencies The successful candidate will demonstrate expert-level proficiency in:
* Endpoint administration, software deployment, patch management, operating system maintenance, and device lifecycle management.
* Windows and macOS operating system engineering and support.
* Development, maintenance, and optimization of enterprise OS images and deployment processes.
* Endpoint security configuration, compliance monitoring, and remediation activities.
* Application packaging, testing, deployment, and lifecycle management.
* Citrix application delivery and virtual desktop administration.
* Device enrollment, provisioning, and configuration management utilizing Tanium, JAMF, Intune, and Autopilot.
* Endpoint monitoring, reporting, and performance optimization.
* Technical documentation and change management processes.
*…