Supervisor, Investment Operations

Starcom is the world’s first standalone media agency, a storied innovator that continues to lead the way for many of the world’s best brands.

Starcom has long been the professional birthplace and proving ground for marketing leaders – CEOs, CMOs, sales leaders, and technology pioneers – and we continue to drive the industry with peerless talent and relentless innovation.

From the start, we've known that achieving growth for our clients requires understanding and connecting with real people where they live and work, in ways they value.

In an AI era, we remain "Guided By Humanity," a phrase that describes our foundational belief that human expertise must remain in the driver’s seat, supported by the best processes and technology.

With our proprietary capabilities and Publicis Media’s industry-leading resources and clout, we create ideas that move people and drive transformative business outcomes for brands.

The Investment Operations Supervisor is responsible for supporting day-to-day investment operations for Digital Media across client teams. The Supervisor will work on a variety of accounts and will learn digital systems, data needs, media buy structure and how to implement process improvements. The ability to problem solve and work well with various internal and external teams is a critical aspect of this role.

This role provides the opportunity to work on cross agency projects that drive business goals (both for Starcom and our clients) and increase efficiency across the agency.

• Implement processes to improve the work required for digital buying, client billing, and digital reconciliation
• Develop processes to ensure data integrity and implement across the agency
• Developa strong understanding of the systems used such as Mediaocean–Prisma digital buying tool, Ad Servers/Verification, DSPs, Social Platforms, DMPs, and internal proprietary tools
• Serve as escalation point for teams to help troubleshoot operational issues
• Provide ideas and solutions for pain points/problems in processes; work alongside internal and external teams to develop best practices, enhancements, and tools to improve
• Determine and activate how to deliver necessary data to teams for various reporting purposes
• Ensure proper digital contracts and terms are in place with vendors, evaluate IO notes requested by vendors
• Share best practices and learn from other teams in Publicis to ensure consistency and best work product across The Groupe
• Build and maintain strong relationships across multiple internal teams and leadership
• Maintain relationships with vendors to ensure trust and confidence with our buying partners
• Manage vendor-side billing and maintain close oversight of open items clearing
• Cultivate a team-focused mentality across the larger Investment Operations team
• Responsible for management, development, and mentorship of Associates/Sr. Associates

• Bachelor’s degree preferred, ideally in marketing, advertising, communications, consumer insights or equivalent
• 3+ years of related experience
• Ability to work independently and collaboratively with diverse groups
• Excellent verbal and written communication skills
• Technical proficiency in Microsoft Office Suite with heavy a focus on Excel
• Knowledge of agency billing process (client-side and/or vendor-side)
• Knowledge of digital planning and buying process with understanding of various vendors, different cost methods, various reporting, and delivery validation
• Strong quantitative skills, including analytical abilities and math proficiency
• Willingness to learn and create solutions that challenge the status quo
• Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions
• A proven…