Senior Technical Consultant

Location: New York

About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience.

We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Staffbase is looking for a Senior Technical Consultant to join our Consulting team and lead the technical side of enterprise customer rollouts. You have spent several years in development, consulting, professional services, or sales engineering, and you’re equally comfortable in a deep architecture session with a customer’s IT team and in an executive briefing. This role is about making sure new and existing customers can securely and smoothly integrate Staffbase into their technology landscape and get full value from it.

Your job is to see the world through the customer’s eyes and clear the technical path for them. You’ll support Spanish-speaking customers and teams, so fluency in both English and Spanish is essential.

What you’ll be doing Lead the technical design and rollout plan for complex enterprise implementations, from discovery through launch

Run technical discovery workshops with customer IT, security, and business stakeholders, and turn findings into a scalable, secure Staffbase architecture

Advise on and oversee integrations with systems like Microsoft, SAP, Workday, Okta, and ADP, including multi-system and multi-region landscapes

Guide customers on using Staffbase APIs and SDKs to fulfill their use cases

Work with Technical Specialists to deliver customized client applications that meet customer Corporate Identity (CI) requirements

Manage the technical project plan, resources, and dependencies, and clearly communicate status, risks, and effort

Support the secure setup of customer environments based on governance and security requirements

Troubleshoot and triage technical issues during implementation, using logs and the command line to find root causes

Deliver workshops, documentation, and customer communications in English and Spanish as needed

Remove technical roadblocks for organization-wide rollouts

Work with Sales to scope, estimate, and write Statements of Work, and join pre-sales conversations on strategic deals

Partner with Sales, CSMs, and System Integrators to make Staffbase part of the customer’s core architecture and to spot expansion opportunities

Present technical and business value to audiences from developers and architects to executives

Be the voice of the customer to Product and Engineering Mentor colleagues and help build our documentation, delivery best practices, and internal and partner enablement

What you need to be successful

Professional fluency in English and Spanish, both written and verbal, including the ability to run technical workshops and executive presentations in either language5+ years of development, consulting, professional services, or sales engineering experience, including enterprise-scale SaaS deployments

Strong technical grounding in integration, solution architecture, and security

Solid web development knowledge (HTML/CSS) and proficiency in at least one language such as JavaScript,…