Network​/Operations - Technical Support - Sr

Location: New York

Network/Operations
- Technical Support
- SrJob#: 3055960

Job Description:

Network/Operations
- Technical Support
- Sr

Location:

New York, New York (Onsite)

Role Overview We are seeking a Technical Support professional to provide support for a growing group of team members across multiple divisions. This role has a heavy focus on laptop support, covering an even mix of Windows PCs, Macs, and Mobile Devices. The position requires customer-focused support and excellent communication skills.

Key Responsibilities Provide support for team members in multiple divisions.

Focus on laptop support for Windows PCs, Macs, and Mobile Devices.

Deliver customer-focused support.

Engage in cross-training efforts with peers.

Contribute to site-level operational readiness and process improvements.

Collaborate with the site lead and act as a backup when delegated.

Assist the Service Desk by taking and resolving intake calls.

Required Qualifications

Education:

High School Diploma, GED, or equivalent certification.

Experience:

At least 3 years of experience in remote administration and end-user support.

Technical

Skills:

At least 3 years of experience with Windows 10 or earlier operating systems.

At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, Service Now).At least 1 year of experience with Google suite applications.

At least 1 year of experience with macOS (High Sierra).

Preferred Qualifications Bachelor’s Degree in Business, Information Systems, Computer Science or military experience.
1+ years of experience with Active Directory services integration.
1+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.

Apple certification(s).1+ years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX).1+ years of macOS Server administration experience.
1+ years of experience with platform management and integration, to include JAMF Casper Suite or SCCM.
1+ years of experience with productivity tools running on Mac, to include MS Office, Lync or Skype.
1+ years of experience supporting 100+ end users on Mac.
1+ years of experience with image deployment, software and system testing, and encryption and security tools (McAfee) on Windows and macOS.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

You can access our privacy policy at Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings…