ServiceNow ITOM Lead
Listed on 2026-10-25
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IT/Tech
IT Project Manager, IT Consultant
ervice
Now ITOM Capability Leader About the role
As a Service Now ITOM Capability Leader, you will make an impact by shaping and delivering Service Now Operations Management solutions across Discovery, Service Mapping, Event Management, and ITOM Prime for an assigned market. You will be a valued member of the Service Now capability team and work collaboratively with delivery leaders, solution architects, sales teams, customers, and learning partners to resolve critical issues, strengthen delivery quality, and advance the market’s ITOM roadmap.
Inthis role, you will
- Provide architecture-level leadership for complex Service Now ITOM implementations, including multi-cloud Discovery, enterprise-scale Service Mapping, and CMDB-dependent event correlation.
- Lead the resolution of P1 and P2 technical escalations for infrastructure-critical ITOM incidents in partnership with delivery teams and within agreed service levels.
- Own and present the market’s ITOM roadmap during quarterly customer reviews, translating business priorities into practical capability plans.
- Develop reusable ITOM blueprints, playbooks, delivery standards, and quality gates for Discovery, Service Mapping, and Event Management.
- Lead ITOM solution architecture for strategic pursuits and partner with learning teams to build delivery capability across ITOM Prime, ITOM Advanced, Discovery, and Service Mapping.
- Current Service Now Certified Implementation Specialist certification in Discovery, Event Management, or Service Mapping.
- Hands-on experience administering or implementing Service Now ITOM Prime.
- Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Common Service Data Model principles.
- Experience leading complex technical escalations and collaborating across delivery, architecture, and customer teams.
- Ability to define roadmaps, delivery standards, and reusable assets for enterprise-scale Service Now ITOM programs.
- Experience leading Service Now ITOM capabilities across multiple accounts or a regional market.
- Demonstrated success supporting ITOM-focused RFPs, solution design, and customer roadmap discussions.
- Experience creating enterprise blueprints, playbooks, quality gates, or technical enablement programs.
Applications will be accepted through November 20, 2026.
The annual salary for this position is $119,000–$139,000, depending on the successful candidate’s experience and other qualifications.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
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