Incident Manager, Safeguards

Boston, MA;
San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

Anthropic's Safeguards team plays a critical role in ensuring our AI systems are deployed safely, responsibly, and in line with our values.

As an Incident Manager, you will manage Safeguards incidents involving our AI systems from declaration through closure. You will assess severity, bring in the right people from Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams, keep leadership informed, and see follow-up work through. You will also oversee the Safeguards Enforcement on-call queue on a rotating basis, and help build and scale the incident response program, including runbooks, post-incident reviews, and automation of routine work.

Important context for this role: in this position you may be exposed to and engage with explicit content spanning a range of topics, including those of a violent, sexual, or psychologically disturbing nature. This role also includes after-hours and weekend incident coverage on a rotating basis.

Serve as incident commander for Safeguards incidents from declaration through closure

Assess what qualifies as an incident, propose severity, and coordinate responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams

Keep everyone working from the same facts by tracking input from each team, establishing what is known, what has changed, and what is still open, and sending regular updates that executives and partner teams rely on

Make sure Legal, Communications, and Public Policy are consulted before decisions that need them, and coordinate any external notifications

Run post-incident reviews, assign action items to named owners, and track them through closure

Oversee the on-call queue during your rotation as the first responder for urgent requests and escalations to Safeguards Enforcement

Triage each request, resolve what you can, route the rest to the owning team, and recognize when a request is the start of an incident