Japanese Bilingual Microsoft Cloud Managed Service Manager

Position:
Japanese Bilingual Microsoft Cloud Managed Service Manager
Requirements:
Deep expertise in Microsoft Cloud environments (Entra , M365, Intune) with hands‑on experience in implementation, administration, and operations. Ability to oversee and manage Managed Service operations.
Salary Range: $140K – $150K / year
FLSA Status:
Exempt

Location:

NYC
Japanese Proficiency:
Strongly Preferred
Visa Sponsorship:
Not Available

Lead the end-to-end delivery and day‑to‑day management of Microsoft Cloud Managed Services across Entra , Microsoft 365, and Intune, coordinating service desk, engineering, security, and vendor resources to ensure reliable and effective service delivery.

• Accountable for the overall quality and consistency of Entra , Microsoft 365, and Intune managed‑service delivery.
• Maintain effective relationships with customers and internal stakeholders and serve as the primary contact for service‑related matters.
• Ensure critical incidents and escalations are appropriately prioritized, coordinated, communicated, and resolved.
• Establish and maintain service reviews, operational controls, procedures, documentation, and governance processes.
• Ensure production changes are properly assessed, approved, scheduled, communicated, implemented, and documented.
• Identify operational, security, capacity, and service‑delivery risks and coordinate appropriate mitigation actions.
• Ensure security‑related incidents and risks are appropriately escalated to Security/SOC and that remediation activities are tracked.
• Coordinate Microsoft Support and third‑party vendors for product issues, escalations, and complex technical cases.
• Produce and present monthly service reports covering SLA performance, incidents, requests, changes, security events, service health, and improvement actions.
• Identify recurring issues, automation opportunities, process improvements, and service enhancements to improve quality and efficiency.
• Ensure appropriate staffing, technical coverage, documentation, runbooks, escalation paths, and backup resources are available to support the service.
• Maintain the scope and definition of General, Entra , Intune, and Microsoft 365 managed‑service offerings.
• Monitor service workload, resource utilization, support effort, and operational costs to help maintain sustainable service delivery.

• Responsible for planning, executing, and managing projects across cost, time, and scope parameters to ensure successful delivery.
• Key responsibilities include:
• Develop detailed project plans and oversee implementation from initiation to completion.
• Define project scope, goals, and deliverables that align with business objectives.
• Identify tasks, timelines, and resource requirements.
• Assemble and manage project teams, ensuring effective collaboration across functions.
• Prepare and control project budgets and monitor expenditure.
• Allocate resources efficiently to maximize productivity and outcomes.
• Create and maintain detailed project schedules and timelines.
• Monitor and track project deliverables to ensure timely completion.
• Provide guidance, support, and direction to project team members.
• Lead quality assurance efforts to ensure deliveries meet expected standards.
• Track project progress, identify potential issues, and take corrective actions as needed.
• Communicate regular progress reports and present problems and proposed solutions to stakeholders.
• Implement and manage change control processes to meet evolving project needs.

• Service Leadership:
  Ability to lead end‑to‑end managed service delivery across Microsoft Entra , Microsoft 365, and Intune while coordinating L1, L2/L3,…