Lead UI​/UX Designer

Location: New York

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Job Category User Experience Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join us in driving the evolution of the Digital Customer Experience as a Senior UI Designer. We're seeking a seasoned professional to help shape our product vision, utilizing advanced expertise in visualization, thought leadership, and empathetic design. If you're passionate about leveraging data to elevate customer success and thrive in a collaborative, dynamic environment, we invite you to be part of our journey.

The Role:

We’re seeking a Lead UI/UX Designer to shape the future of Digital Success. Designers play a key role, from ideation and creating new features to perfecting every detail of the product. We value designers who combine exceptional visual craft with systems thinking, curiosity, and a passion for exploring emerging interaction patterns.

You’ll craft and articulate the digital experience, in line with clear goals and rationales – a role requiring expert visualization skills, storytelling, collaboration, and the ability to work closely with product and technology partners. This is an opportunity to shape the user experience in ways that solve meaningful problems and make life better for all users and customers.

Responsibilities:

Design intuitive and trustworthy digital experiences that contribute to customer success at Salesforce Translate complex product capabilities, business logic, human + AI workflows, and customer needs into clean UI designs, wireframes, and interactive Figma prototypes

Prototype and test concepts rapidly to resolve ambiguity, validate flows, and continuously refine experiences based on real-world usage.

Contribute to customer journey mapping and other experience design artifacts and tools

Present and communicate design concepts and rationales confidently to cross-functional partners and stakeholders.

Oversee the design of multiple, web, mobile and in-app features, interfaces, and experiences.

Provide clear design handoff documentation and specs to streamline technical execution.

Partner with engineering to ensure high-quality implementation and a polished user experience.

Plan, execute, and report on user research, incorporating findings into design decisions.

Solicit feedback from peers and stakeholders to continuously improve designs.

Advocate for ethical, inclusive, and accessible designs, ensuring features and bug fixes prioritize these principles.

Stay up-to-date on UI standards for common platforms and industry trends.

Address design challenges from conceptualization to execution, including storyboards, workflows, wireframes, and high-fidelity mockups based on business goals and user research.

Partner with Product Managers and UX/UI Leads to ensure designs align with the overall design system and user experience vision.

Experience:

5-7+ years of hands-on experience designing and leading B2C or B2B products and websites within cross-functional teams.

Proven track record of implementing globally impactful, universally designed experiences catering to diverse…