IT - Network AV Support Technician

There is an immediate opening for a Network AV Support Technician in the Information Technology Department. This is a 12-month position working Monday - Friday, 7:00 AM - 3:30 PM, and reports directly to the Director of Technology Operations.

• 1) Provide primary day-to-day technical support for district staff and students using Windows computers, laptops, tablets, mobile devices, printers, copiers, interactive displays, webcams, and related peripherals.
• 2) Diagnose and resolve hardware, operating system, software, account-access, connectivity, printing, and peripheral issues.
• 3) Set up technology for new staff, including device configuration, account access, multi-factor authentication, and required applications.
• 4) Process damaged equipment for repair, coordinate warranty or vendor service, and return repaired devices to service.
• 5) Receive, document, prioritize, troubleshoot, and resolve help desk tickets; communicate status and resolution clearly to users.
• 7) Provide setup, operation (cameras, microphones, lighting, capture devices), troubleshooting, and breakdown support for theater productions and other live events, including sound, projection, presentation, and video systems (some evening & weekend assignments).
• 8) Coordinate with staff, Facilities, and outside vendors when specialized audiovisual services or repairs are required.

• Civil Service title of Network Technician or Eligible
• Valid NYS-Driver License
• Knowledge & experience with computer hardware, Windows operating systems, common productivity applications, mobile devices, printers, and related peripherals,AV signal flow & equipment.