Undergraduate Intern, Information Technology Department

Hybrid-New York City

The ACLU seeks an
Undergraduate Information Technology Intern in the Information Technology Department
of the ACLU’s National office in New York City
. This internship is a full-time
, hybrid role
.

Qualifying applicants must currently be matriculated undergraduate students or an equivalent combination of education and/or experience and must be based in the U.S. for the entire duration of the internship.

The Team:

The Information Technology (IT) department provides technology-based services and support for a more than 600-person National staff at our New York, Washington D.C., San Francisco, the Dakotas, Puerto Rico and Durham offices, including staff based in remote locations, and Affiliate offices nationwide that participate in the Affiliate Technology Services program. ACLU IT support staff ensures that business critical services are available to all staff.

What You’ll Do:

Repor ting to the A f filiate Technolo gy Services ( A TS) , Pro gram Manager, t he Information Technology Intern s will work closely with affili ate operation s staff other designated IT team members , and IT-adjac ent stakeholde r departm ent s ( e .g., In fo rmation Securit y, D ata Go vernance & Privacy , AS NI) .

This internship is an opportunity to contribute to process improvement and organizational technology projects that provide necessary support and infrastructure to empower the larger organization’s goal of protecting the liberties that define our democracy. You'll work with a cross-functional group of Analysts, Managers, and Engineers to research, design, test, and deliver technical improvements and systems-based solutions that will continue to drive ACLU’s work.

S peci fically, the I T I ntern will support ou r ATS program in recur ring, operational cadences and strate gic ini ti atives that incl ude di gital records m an agement , dat a curation and qu ality contr ol, projec t managem ent , and custom er relatio nship m anagement , cul m inating i n durable technic al solutions that su pport p rogram g rowth and increase value to cross- functional stakeholder s .

Your Day to Day

• Co-create:Co-design and update workflow procedures and processes related to m onthl y billing re conciliations ( automated and manual ) , user a udit s, accou nt analytics , and progr am m et rics .
• B uild : Cura te , model, de sign , test , implement , and opera tion alize a customer relations hip manageme nt data base that centr alizes points of co ntact , accoun t prof iles an d pre ferences, site ar chitectu re , infras tructure require ments an d setup , and o t her o per ationally re levan t meta data.
• Document: Write detailed technical specifications and documentation for al l assig ned work proces ses , te chnical solutions , and user
  -facing communicat ions.
• Test
  :
  Perform Quality Assurance and in-developmenttesting for operational s ystems and process es .
• Train
  :
  Support the ACLU IT Team on organization-wide trainings for non-technical users focused on enterprise application best practices and security compliance.

What You’ll Bring:

• A proactive, systems-first, analytical, creative problem-solving mindsetwithexceptional communication and documentation skills for technical and non-technical audiences
• Exceptional research ability on technical matters including emerging tech, cybersecurity, digital accessibility, and comparative analyses on related cloud-based enterprise platforms and business applications
• Demonstrated ability to work independently and as part of a team
• Create professional, publish-ready, story-telling PowerPoint presentations that synthesize complex technical information into easy-to-consume decks, leveraging best practices in…