Programmer Analyst III; IT Services - Fire Services

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Lead a team of programmer/analysts working on large projects/applications for client departments. Responsible for the planning, administration, operation, programming and evaluation of new systems, existing systems and modifications to existing systems.

The Programmer Analyst III provides application layer and related integrations readiness through active monitoring of assigned systems, support to related incident and request management processes, and in delivery of experienced programming or technical support in enterprise scale and lesser complex information systems and projects within the City. Works closely with other IT Service Delivery Managers, teams, and vendors (Server, Active Directory, Security, Database, Service Desk, Network, etc.)

in optimizing overall and specific performance, compliance, response to issues that emerge and overall readiness in supporting business processes. Works closely with above teams in the successful planning, execution and completion of various projects and initiatives. The Programmer Analyst III leads and oversees a team of programmer analysts working on large projects, applications, or software development for client departments. Plans, administers, operates, programs, and evaluates new systems, existing systems, and modifications to existing systems for the benefit of the City and its departments.

• 1 Provides application-layer technical subject matter expertise in support of assigned/aligned applications through close monitoring of system (application, web, and database) processing and other dependencies to ensure that current operational business processes and application information processing requirements are met, supported, triaged, restored, and enhanced.
• 2 Proactively coordinates with supporting IT Service Delivery Teams (Server, Network, Security, Service Desk, etc.) and functions to ensure responsive incident, service request/task, problem, change and release management functions in support of assigned/aligned applications; coordinate assembly and orientation of these teams as required to combine and resolve problems.
• 3 Monitors, influences and responds to IT Service Management queues (incident, support, or service request, change request, etc.) related to assigned/aligned applications to ensure appropriate support, triage, assignment routing and customer service.
• 4 Writes, modifies, and administers assigned/aligned software applications, programs, and documentation in Admin-Runbooks; tests, debugs, and assists in teaching users/Project Teams in how to use newly developed or refined software; tailors but avoids ‘custom coding’ in supporting reporting/dash-boarding initiatives to make application systems more user friendly.
• 5 Collaborates closely with supported operational business department subject matter experts to ensure that operational business processes, data processing, data conversion, data dictionary, data mapping and conversion, integrations, reporting, standards, and dashboard requests are clearly documented and mapped so that any as-is application requests or enhancement requests are clearly understood and actionable by teams.
• 6 Evaluates and enhances systems and programs to ensure support of documented department business practices, standards, and expectations to maximize processing efficiency of aligned applications; provides troubleshooting…