IT Support Technician ; part time

Position: IT Support Technician I (part time)
Location: City of Niagara Falls

IT Support Technician I (part time)
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Niagara Falls, NY:
Part time:
Posted Today:
JR103880

Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.
Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks, telecommunications, and/or the AS/400. Works closely with the Application Support and Technical Services team, management, and vendors to research and gain resolution on more difficult issues. Resolves and escalates technical problems according to standard operating procedures and within defined service levels up to and including dispatching other IT Support Technicians onsite.

Documents, tracks, and monitors problems and resolutions to ensure timely resolution. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.
** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
** 1.
Assume ownership of technical issues reported by our team members and triage the needed to a timely resolution.  Provide support to internal end users to diagnose and resolve hardware and software issues. Respond to telephone calls, emails, and personnel requests for technical support. Maintain and manage a support log for all activities through a centralized ticketing system.  2.
Support on-site activities for both technicians, customers, events and vendors.  3.
Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support Shift Manager in support of the Seneca Gaming Corporation’s technical infrastructure.  This could include desktops, servers, networks, telecommunications, and/or the IBM iSeries (AS/400).
4.
Seek to gain an understanding (level 1 troubleshooting) of the technical infrastructure components in use throughout the company/Casino Operations.  Including, designs and their operations, how they interact with one another, and how to effectively troubleshoot, install, and repair said components.  5.
Work with Application Services and/or Technical Services and hardware/software vendors to resolve hardware/software issues, online processing, or application problems as directed.  6.
Adhere to all standard operating procedures and guidelines.
7.
Participate in shift turnover (pre-shifts) to ensure the timely resolution of problems.  8.
Work with management to plan and accomplish goals.  May be asked to perform a variety of tasks as directed.  9.
Create and update all documentation (knowledge management) relating to job responsibilities.  10.
Desktop/Laptop management for the new hire, transfer and termination processes, imaging and deployment of IT assets.  11.
System Administration functions, manage team member access for applications.  12.
Maintain a working knowledge and practical application of information security principles and practices as they relate to their job responsibilities. Proactively assess potential risks and vulnerabilities within the environment.  13.
Maintain a current understanding of all policies and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.  Understand and comply with all information security policies and procedures at all times.
14.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times.  Maintain a professional work environment with supervisors, managers, and staff.  15.
Meet the…