Information Technology Support Specialist

IT Support Specialist | New York City | On-Site

We're partnering with a fast-growing technology company in New York to hire an IT Support Specialist to support its internal IT infrastructure, endpoint environment and SaaS ecosystem.

This is an opportunity for an early-career IT professional to gain hands-on exposure across endpoint management, identity and access management, networking, SaaS administration and hardware infrastructure within a fast-paced technical environment.

• Troubleshoot Windows and macOS hardware, operating system, software and connectivity issues.
• Support endpoint provisioning, configuration and device management across Windows and Apple environments.
• Administer user accounts, permissions, authentication and access policies.
• Support identity and access management across Okta and Google Workspace.
• Work with MDM platforms such as Microsoft Intune and Apple device management solutions.
• Troubleshoot network connectivity and office infrastructure, including Cisco Meraki.
• Support SaaS application administration, user provisioning and access management.
• Manage device deployment, IT asset inventory and hardware lifecycle processes.
• Diagnose technical issues methodically, identify root causes and implement sustainable fixes rather than temporary workarounds.

• A bachelor’s degree.
• 2–6 years of professional experience in IT support or systems administration.
• A solid understanding of troubleshooting methodologies, operating systems, hardware and user environments.
• An interest in developing technical depth across MDM, IAM, networking and cloud-based applications.
• Strong analytical thinking, with the ability to investigate unfamiliar problems and explain the reasoning behind technical decisions.
• Excellent communication skills and a service-oriented approach to supporting end users.
• You don’t need to have worked with every technology in the environment. The priority is a strong technical foundation, genuine curiosity and the ability to learn new systems quickly.

• New York City, 5 days on-site
• Monday–Friday, 9am–6pm
• Exposure to endpoint management, identity platforms, networking and SaaS infrastructure
• Potential to progress into L2 support, team leadership or a specialist technical function as the IT team expands.