Manager, ServiceNow Platform

## Manager, Service Now Platform Apply:
399 Park Avenue-New York, NY:
Full time:
Posted Today:
JR3850
** Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.
** Manager, Service Now Platform
* Enterprise platform ownership, engineering, governance, and innovation
*** LOCATION
* *** New York, NY
**** DEPARTMENT
* *** Infrastructure
* *** REPORTS TO
**** AVP, Infrastructure
**** ROLE FOCUS
**** Service Now platform leadership
**** ROLE DEFINITION:
** This position owns the Service Now platform. It does not own Help Desk operations, end-user support, Major Incident Management, or Global Service Delivery operations.# Position Summary Starr is seeking an experienced Manager, Service Now Platform to lead the strategy, governance, architecture, administration, and evolution of Service Now as a critical enterprise technology capability.

This role is accountable for maximizing the value of Starr's Service Now investment through platform ownership, technical leadership, workflow automation, enterprise integrations, CMDB governance, asset management enablement, and continuous platform innovation. The successful candidate will serve as the organization's senior Service Now subject matter expert, establish the platform roadmap, govern platform standards, and lead the team responsible for platform administration, development, configuration, and enhancements.

This is a platform leadership role centered on Service Now strategy, engineering, architecture, governance, and innovation. The Manager, Service Now Platform is responsible for ensuring that Service Now remains the authoritative enterprise platform for configuration management, asset lifecycle management, workflow automation, service catalog capabilities, and operational intelligence.#

Key Responsibilities ## Service Now Platform Strategy & Governance
· Own and maintain the Service Now platform strategy, roadmap, governance framework, and technical direction.
· Serve as the primary Service Now platform owner and advisor to Infrastructure and Technology leadership.
· Establish platform architecture principles, development standards, operational controls, and decision rights.
· Evaluate and introduce new platform capabilities, including AI, automation, and emerging Service Now technologies.
· Manage platform demand intake, prioritization, release planning, and long-term value realization.## Platform Engineering & Administration
· Lead platform administration, configuration, upgrades, patching, release management, performance optimization, and platform health.
· Oversee development of workflows, business rules, forms, catalog items, notifications, integrations, reports, and application enhancements.
· Ensure the platform is scalable, reliable, secure, supportable, and aligned with enterprise architecture standards.
· Establish disciplined practices for design, development, testing, deployment, documentation, and change promotion.## Enterprise Automation & Integration
· Lead workflow automation initiatives using Service Now capabilities to reduce manual effort and simplify technology processes.
· Design and govern integrations between Service Now and enterprise platforms, including cloud, endpoint management, identity, HR, monitoring, and infrastructure systems.
· Expand self-service capabilities through the…