IT & Facilities Associate, UWS

Writopia Lab is an award-winning 501(C)(3) nonprofit that runs creative writing workshops, overnight programs, and events for kids and teens ages 4 to 18. Since its formation in New York City in 2007, Writopia Lab has grown into a nationwide community of young writers. Our mission is to foster joy, literacy, and critical thinking in children and teens from all backgrounds through creative writing.

We create a safe and engaging space for writers, and we aim to provide the creative inspiration, individual attention, and intellectual environment that may not be available to them at school.

Writopia Lab works with thousands of young writers every year—in our labs, in public and private schools, in homeless shelters, and in partnership with community based organizations around the country, as well as online and at our overnight programs.

We are looking for a motivated all-rounder to join our operations team as an IT & Facilities Associate. This role has two distinct responsibilities: supporting Writopia Lab's IT needs and supporting the seamless operations of the offices, facilities, and workshop spaces on the Upper West Side and Brooklyn. The person in this role will be feet on the ground support for the operations team, proactively maintaining office, storage, and lab spaces, providing IT support, packing and transporting supplies for our overnight programs and events, and offering broad general support as needs emerge.

• Support and maintain Writopia Lab’s technical infrastructure including Wi‑Fi network management, video security systems, and VoIP phone system
• Track the inventory, procurement, and maintenance of IT equipment, including approximately 500 educational Chromebooks
• Diagnose and resolve technical issues with internet connections, staff issued Windows laptops, chrome books, workstation compatibility, and printers
• Monitor for and resolve any potential issues with the automated Google account creation process; ensure Google accounts are created timely and accurately for all workshop participants and staff
• Serve as the first point of contact for day to day IT support for full time and part time staff, including providing tech support during writing workshops with children and teens
• Onboard new hires and rehires with basic tech needs
• Give staff and workshop participants’ permissions and access to technology platforms
• Monitor Google support chat and respond to real‑time staff requests
• Set up IT equipment and provide IT support for the annual two‑week sleepaway camp, Wri Campia

• Serve as the feet on the ground first point of contact for day to day technology and office needs for full time and part time staff
• Work closely with the Operations, Media, and Programs Associate, supporting as directed
• Coordinate maintenance and repairs to the spaces, including performing minor repairs and basic cleaning
• Track and order office and workshop supplies
• Support workshop operations including helping with check‑in and check‑out, printing written work during workshop, providing last minute needs for workshops
• Employ a creative vision for making workshop spaces warm and welcoming
• Clean and ready workshop spaces on a daily basis, including stocking snack drawers, clearing spaces of debris, organizing education and office supplies, keeping computers charged, and cleaning and inspecting bathrooms.
• Collect and distribute daily mail and packages delivered via USPS or other carrier; mail packages as needed
• Act as a primary point of contact in giving general assistance to employees, ensuring staff have the resources they need or escalating needs to manager
• Close the Upper West Side lab most days, including…