Front desk technician

The candidate will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction. Soldering and console experience a plus, but not required.

• Welcoming and greeting guests or customers when they arrive at the front desk.
• Answer phone calls, respond to emails, and handle inquiries from guests or clients.
• Operation and maintenance of office equipment such as computers, printers and scanners.
• Coordination and planning for the delivery or receipt of parcels and mail.
• Offer personal advice and assistance to customers at the service desk, relating to various computers, computer equipment and other retail items available in the store.
• Suggest a range of service solutions to customers such as data backup, antivirus, extended warranties, and support subscriptions.
• Identify, diagnose, and record hardware failures or software issues for various electronic devices including desktops, laptops, mobile phones, TVs and monitors.
• Stay up-to-date with retail products and current technology while using technical manuals and support resources and maintaining appropriate technical and supplier certifications.
• Communicate timely, accurate and comprehensive information directly to customers via face-to-face communication, telephone, text messages and e-mail regarding their service status.
• Ensure that the front desk is always clean, organized and presentable.

• A high school diploma or equivalent
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Ability to multitask and prioritize work efficiently
• Familiarity with basic network troubleshooting and problem-solving
• Customer service orientation and a helpful demeanor
• Attention to detail and accuracy in recording information