IT Support Specialist Level 1

Our client is seeking a hands‑on IT Support Specialist to provide onsite technical support for a high‑end financial services client. This individual will serve as a primary point of contact for day‑to‑day IT issues, troubleshooting hardware, software, networking, and end‑user technology.

The ideal candidate will have strong customer service skills, a professional demeanor, and the ability to work independently in a high‑touch environment while collaborating with a technical development team.

• Provide Level 1 and Level 2 technical support to onsite users.
• Troubleshoot desktops, laptops, printers, mobile devices, and other end‑user technology.
• Support Windows operating systems, Microsoft 365, Outlook, and common business applications.
• Diagnose basic network connectivity, Wi‑Fi, VPN, and related technical issues.
• Assist with user account administration, password resets, and access management.
• Install, configure, and maintain hardware and software.
• Escalate complex technical issues and coordinate with internal IT and development teams.
• Deliver responsive, professional technical support in a high‑end client environment.

• 1-3+ years of IT help desk, desktop support, or technical support experience.
• Strong troubleshooting skills across Windows, Microsoft 365, and end‑user hardware.
• Basic understanding of networking, Active Directory, and IT security practices.
• Excellent communication and customer service skills.
• Comfortable working onsite and independently.
• Russian language skills are a plus, given collaboration with a Russian‑speaking development team.
• Experience supporting financial services, executive users, or high‑touch environment