Desktop Support Technician

A Desktop Support job is available with our client, a global private equity firm. This is an on-site role, located in NYC.
This is a long-term consulting assignment.

• Responding to client support incidents and requests.
• Contacting clients to find out the nature of the problem and data gathering.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Resolving networking and connection issues on all devices.
• Keep all support tickets up to date and well-documented.
• Providing training in computer operation and management for a better experience.
• Image laptops and set up new hires
• Asset management and tracking of devices and peripherals.
• Troubleshoot Mac OSX, iOS, Windows 10+, Citrix, and Microsoft O365

• 3+ years’ experience providing technical support in the financial sector.
• Experience in troubleshooting the Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg, and other financial applications. (Finance is a plus, not mandatory)
• Strong analytical, problem-solving, and organizational skills.
• Willingness to take initiative and to follow through on projects; ability to work with little direction.
• Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs.
• Assist users with Level 1 Citrix issues
• Ability to meet tight deadlines and work well under pressure.
• Excellent interpersonal skills with an ability to interact with personnel at all levels.